12
NPS
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Paradigm
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About Paradigm's Brand
Paradigm is an entertainment talent agency.
Brand at a Glance
59%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Paradigm NPS
Paradigm's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether Paradigm's customers would recommend using the product based on a scale of -100 to 100.
Paradigm Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
Paradigm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Feb 2022 -33 | Feb 2022 | -33 |
May 2022 0 | May 2022 | 0 |
Jun 2023 -20 | Jun 2023 | -20 |
Nov 2023 0 | Nov 2023 | 0 |
Feb 2024 15 | Feb 2024 | 15 |
Jun 2024 11 | Jun 2024 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paradigm Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Paradigm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paradigm Product Quality
3.5/5
Paradigm has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Paradigm's overall Product Quality score rated by its users and customers.
Paradigm Product Information
Paradigm’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Paradigm Pricing
Paradigm ROI & Value For Money
3.6/5
Paradigm has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Paradigm Customer Satisfaction (CSAT)
Paradigm Customer Satisfaction (CSAT) Score
50 / 100
Paradigm has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paradigm Customer Service
3.5/5
Paradigm has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Paradigm's Customer Service
Address
Houston, TX
Website
http://www.paradigmagency.com
Paradigm as an Employer
2.4/5
Paradigm has a 2.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Paradigm scored a 12 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Paradigm would recommend the brand to a friend. ENPS measures how likely Paradigm employees would recommend working at Paradigm to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
