20
NPS
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Paradise Valley Hospital
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About Paradise Valley Hospital's Brand
Paradise Valley Hospital has served and provided numerous programs and services to meet the changing needs of our community.
Brand at a Glance
54%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Paradise Valley Hospital NPS
Paradise Valley Hospital's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Paradise Valley Hospital's customers would recommend using the product based on a scale of -100 to 100.
Paradise Valley Hospital Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Paradise Valley Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 33 | Jul 2023 | 33 |
Apr 2024 0 | Apr 2024 | 0 |
Feb 2025 20 | Feb 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paradise Valley Hospital Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Paradise Valley Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paradise Valley Hospital Product Quality
3.2/5
Paradise Valley Hospital has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Paradise Valley Hospital Product Information
Paradise Valley Hospital’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Paradise Valley Hospital Pricing
Paradise Valley Hospital ROI & Value For Money
3.6/5
Paradise Valley Hospital has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Paradise Valley Hospital Customer Satisfaction (CSAT)
Paradise Valley Hospital Customer Satisfaction (CSAT) Score
60 / 100
Paradise Valley Hospital has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paradise Valley Hospital Customer Service
3.8/5
Paradise Valley Hospital has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Paradise Valley Hospital's Customer Service
Address
2400 East Fourth Street, National City, CA
Website
http://www.paradisevalleyhospital.net
Paradise Valley Hospital's Social Links
Paradise Valley Hospital as an Employer
3.9/5
Paradise Valley Hospital has a 3.9/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Paradise Valley Hospital
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Paradise Valley Hospital scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Paradise Valley Hospital would recommend the brand to a friend. ENPS measures how likely Paradise Valley Hospital employees would recommend working at Paradise Valley Hospital to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
