11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Paragon
Marketing or Exec? Claim Your Free Account
About Paragon's Brand
Paragon is a business and technology consulting firm that specializes in enterprise information management.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Paragon NPS
Paragon's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Paragon's customers would recommend using the product based on a scale of -100 to 100.
Paragon Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Paragon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
May 2021 100 | May 2021 | 100 |
Sep 2021 33 | Sep 2021 | 33 |
Jan 2022 0 | Jan 2022 | 0 |
Nov 2022 20 | Nov 2022 | 20 |
Apr 2023 33 | Apr 2023 | 33 |
Jan 2024 29 | Jan 2024 | 29 |
Jun 2024 13 | Jun 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paragon Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Paragon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paragon Product Quality
3.4/5
Paragon has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Paragon's overall Product Quality score rated by its users and customers.
Paragon Product Information
Paragon’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Paragon Pricing
Paragon ROI & Value For Money
3.5/5
Paragon has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Paragon's overall ROI score rated by its users and customers.
Paragon Customer Satisfaction (CSAT)
Paragon Customer Satisfaction (CSAT) Score
50 / 100
Paragon has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paragon Customer Service
3.5/5
Paragon has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Paragon's overall Customer Service score rated by its users and customers.
About Paragon's Customer Service
Address
25 Commerce Drive 2nd Floor, Cranford, NJ 07016-0248
Website
http://www.consultparagon.com/
Phone Number
908-709-6767
Paragon as an Employer
3.0/5
Paragon has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Paragon scored a 11 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Paragon would recommend the brand to a friend. ENPS measures how likely Paragon employees would recommend working at Paragon to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
