45
NPS
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Paragon 28
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About Paragon 28 Brand
Paragon 28 provides forefoot, midfoot and hindfoot plates, screws, staples and allograft bone systems for use in foot and ankle surgery.
Brand at a Glance
73%
Customer Loyalty
4.2/5
Product Quality
4.3/5
Pricing
4.3/5
Customer Service
Paragon 28 NPS
Paragon 28's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Paragon 28's customers would recommend using the product based on a scale of -100 to 100.
Paragon 28 Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Paragon 28 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Apr 2023 50 | Apr 2023 | 50 |
May 2023 40 | May 2023 | 40 |
Feb 2024 49 | Feb 2024 | 49 |
Apr 2024 29 | Apr 2024 | 29 |
Oct 2025 37 | Oct 2025 | 37 |
Apr 2026 44 | Apr 2026 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paragon 28 Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Paragon 28 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paragon 28 Product Quality
4.2/5
Paragon 28 has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Paragon 28 overall Product Quality score rated by its users and customers.
Paragon 28 Product Information
Paragon 28’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://paragon28.com
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
SaaS
Paragon 28 Pricing
Paragon 28 ROI & Value For Money
4.3/5
Paragon 28 has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Paragon 28 Customer Satisfaction (CSAT)
Paragon 28 Customer Satisfaction (CSAT) Score
67 / 100
Paragon 28 has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paragon 28 Customer Service
4.3/5
Paragon 28 has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Paragon 28's Customer Service
Address
14445 Grasslands Dr., Englewood, CO 80112
Website
http://paragon28.com
Phone Number
8887281220
Paragon 28's Social Links
Paragon 28 as an Employer
4.5/5
Paragon 28 has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Paragon 28 scored a 45 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Paragon 28 would recommend the brand to a friend. ENPS measures how likely Paragon 28 employees would recommend working at Paragon 28 to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 73% | Promoters |
|---|---|
| 11% | Passive |
| 16% | Detractors |
