34
NPS
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Parametric Portfolio Associates
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About Parametric Portfolio Associates' Brand
Parametric has been providing engineered portfolio solutions to institutional and private clients for over a quarter of a century.
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Parametric Portfolio Associates NPS
Parametric Portfolio Associates's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Parametric Portfolio Associates's customers would recommend using the product based on a scale of -100 to 100.
Parametric Portfolio Associates Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Parametric Portfolio Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 33 | Aug 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parametric Portfolio Associates Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Parametric Portfolio Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Parametric Portfolio Associates Product Quality
3.4/5
Parametric Portfolio Associates has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Parametric Portfolio Associates' overall Product Quality score rated by its users and customers.
Parametric Portfolio Associates Product Information
Parametric Portfolio Associates’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Parametric Portfolio Associates Pricing
Parametric Portfolio Associates ROI & Value For Money
3.3/5
Parametric Portfolio Associates has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Parametric Portfolio Associates' overall ROI score rated by its users and customers.
Parametric Portfolio Associates Customer Satisfaction (CSAT)
Parametric Portfolio Associates Customer Satisfaction (CSAT) Score
100 / 100
Parametric Portfolio Associates has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Parametric Portfolio Associates Customer Service
3.3/5
Parametric Portfolio Associates has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Parametric Portfolio Associates' overall Customer Service score rated by its users and customers.
About Parametric Portfolio Associates's Customer Service
Address
Seattle, WA
Website
http://www.parametricportfolio.com/
Phone Number
2066945500
Parametric Portfolio Associates as an Employer
3.0/5
Parametric Portfolio Associates has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
CEO of Parametric Portfolio Associates
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Parametric Portfolio Associates scored a 34 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Parametric Portfolio Associates would recommend the brand to a friend. ENPS measures how likely Parametric Portfolio Associates employees would recommend working at Parametric Portfolio Associates to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
