0
NPS
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Parata Systems
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About Parata Systems' Brand
Parata Systems provides pharmacy technology solutions that empower pharmacists to help people lead healthier lives.
Brand at a Glance
65%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
Parata Systems NPS
Parata Systems's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Parata Systems's customers would recommend using the product based on a scale of -100 to 100.
Parata Systems Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Parata Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2022 -33 | Sep 2022 | -33 |
Nov 2022 0 | Nov 2022 | 0 |
Mar 2024 -20 | Mar 2024 | -20 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parata Systems Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Parata Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Parata Systems Product Quality
3.1/5
Parata Systems has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Parata Systems' overall Product Quality score rated by its users and customers.
Parata Systems Product Information
Parata Systems’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://parata.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Parata Systems Pricing
Parata Systems ROI & Value For Money
3/5
Parata Systems has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Parata Systems' overall ROI score rated by its users and customers.
Parata Systems Customer Satisfaction (CSAT)
Parata Systems Customer Satisfaction (CSAT) Score
50 / 100
Parata Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Parata Systems Customer Service
3/5
Parata Systems has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Parata Systems' overall Customer Service score rated by its users and customers.
About Parata Systems's Customer Service
Address
106 Roche Drive, Durham, NC 27703
Website
https://parata.com
Phone Number
888-727-2821
Parata Systems's Social Links
Parata Systems as an Employer
4.5/5
Parata Systems has a 4.5/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Parata Systems scored a 0 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Parata Systems would recommend the brand to a friend. ENPS measures how likely Parata Systems employees would recommend working at Parata Systems to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
