-100
NPS
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Parchment
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About Parchment's Brand
Parchment enables learners, educators, associations and employers to securely send and receive academic credentials online.
Brand at a Glance
42%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Parchment NPS
Parchment's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Parchment's customers would recommend using the product based on a scale of -100 to 100.
Parchment Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Parchment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
May 2020 -100 | May 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parchment NPS by Usage
Parchment's NPS was rated -100 points by customers who have used Parchment's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Parchment Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Parchment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Parchment Customer Loyalty Score by Usage
Parchment's Customer Loyalty score was rated 25% by customers who have used Parchment's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Parchment Product Quality
1.5/5
Parchment has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Parchment Product Information
Parchment’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Education
SaaS
Quick Insights into Parchment Product Quality
Parchment's Product Quality score was rated highest by customers who have used Parchment's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Parchment's Product Quality.
Ranked Parchment Product Quality the Highest
Parchment Product Quality Score by Usage
Parchment's Product Quality score was rated 1.5 stars by customers who have used Parchment's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Parchment Pricing
Parchment ROI & Value For Money
1.5/5
Parchment has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Parchment ROI
Parchment's ROI score was rated highest by customers who have used Parchment's products/services for Less than 1 Year.
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Ranked Parchment ROI the Highest
Parchment ROI Score by Usage
Parchment's ROI score was rated 1.5 stars by customers who have used Parchment's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Parchment Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Parchment Customer Service
1.5/5
Parchment has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Parchment's Customer Service
Address
6263 North Scottsdale Road, Suite 330, Scottsdale, AZ
Website
http://www.parchment.com/company/about-parchment
Quick Insights into Parchment Customer Service
Parchment's Customer Service score was rated highest by customers who have used Parchment's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Parchment's Customer Service score.
Ranked Parchment Customer Service the Highest
Parchment Customer Service Score by Usage
Parchment's Customer Service score was rated 1.5 stars by customers who have used Parchment's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Parchment as an Employer
2.9/5
Parchment has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Parchment scored a -100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Parchment would recommend the brand to a friend. ENPS measures how likely Parchment employees would recommend working at Parchment to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
