33
NPS
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PAREXEL
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About PAREXEL's Brand
biopharmaceutical services company
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
PAREXEL CMO
Sean Gallimore
Sean Gallimore serves as the Corporate Vice President, Chief Marketing Officer of PAREXEL. Sean started at PAREXEL in May of 2015. Sean currently resides in the Greater Boston Area.
PAREXEL NPS
PAREXEL's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether PAREXEL's customers would recommend using the product based on a scale of -100 to 100.
PAREXEL Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
PAREXEL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 38 | Jul 2022 | 38 |
Sep 2022 33 | Sep 2022 | 33 |
Oct 2022 36 | Oct 2022 | 36 |
Nov 2022 38 | Nov 2022 | 38 |
Dec 2022 39 | Dec 2022 | 39 |
Apr 2023 43 | Apr 2023 | 43 |
Jul 2023 42 | Jul 2023 | 42 |
Oct 2023 43 | Oct 2023 | 43 |
Dec 2023 45 | Dec 2023 | 45 |
Mar 2024 39 | Mar 2024 | 39 |
May 2024 34 | May 2024 | 34 |
Aug 2024 33 | Aug 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PAREXEL NPS by Gender
Female customers rated PAREXEL's NPS 25 points higher than Male customers.
Male
25
PAREXEL's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
50
PAREXEL's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
PAREXEL NPS by Ethnicity
PAREXEL's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
PAREXEL NPS by Usage
PAREXEL's NPS was rated 0 points by customers who have used PAREXEL's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
PAREXEL Customer Reviews
Out of the 3 PAREXEL customer reviews 2 were positive and 1 was constructive. PAREXEL customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
PAREXEL Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of PAREXEL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PAREXEL Customer Loyalty Score by Gender
Female customers rated PAREXEL's Customer Loyalty score 22% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PAREXEL.
Male
78%
Yes
Female
100%
Yes
PAREXEL Customer Loyalty Score by Ethnicity
PAREXEL's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PAREXEL.
100
out of 100
Caucasian
PAREXEL Customer Loyalty Score by Usage
PAREXEL's Customer Loyalty score was rated 82% by customers who have used PAREXEL's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PAREXEL Product Quality
3.8/5
PAREXEL has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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PAREXEL Product Information
PAREXEL’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.parexel.com
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Small Business Services
Quick Insights into PAREXEL Product Quality
PAREXEL's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked PAREXEL Product Quality the Highest
Ranked PAREXEL Product Quality the Lowest
PAREXEL Product Quality Score by Gender
Male customers rated PAREXEL's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PAREXEL.
Male
3.9/5
Female
3.6/5
PAREXEL Product Quality Score by Ethnicity
PAREXEL's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PAREXEL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
PAREXEL Product Quality Score by Usage
PAREXEL's Product Quality score was rated 3.2 stars by customers who have used PAREXEL's products/services for 1 to 2 Years.
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PAREXEL Pricing
PAREXEL ROI & Value For Money
3.9/5
PAREXEL has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into PAREXEL ROI
PAREXEL's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked PAREXEL ROI the Highest
Ranked PAREXEL ROI the Lowest
PAREXEL ROI Score by Gender
PAREXEL's ROI score was rated 3.7 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PAREXEL.
Male
3.7/5
Female
3.7/5
PAREXEL ROI Score by Ethnicity
PAREXEL's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PAREXEL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
PAREXEL ROI Score by Usage
PAREXEL's ROI score was rated 3 stars by customers who have used PAREXEL's products/services for 1 to 2 Years.
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PAREXEL Customer Satisfaction (CSAT)
PAREXEL Customer Satisfaction (CSAT) Score
72 / 100
PAREXEL has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
36%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PAREXEL Customer Satisfaction
PAREXEL's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked PAREXEL Customer Satisfaction the Highest
Ranked PAREXEL Customer Satisfaction the Lowest
PAREXEL Customer Satisfaction Score by Gender
PAREXEL's Customer Satisfaction score was rated 67 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PAREXEL.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
PAREXEL Customer Satisfaction Score by Usage
PAREXEL's Customer Satisfaction score was rated 50 points by customers who have used PAREXEL's products/services for 1 to 2 Years.
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PAREXEL Customer Service
4/5
PAREXEL has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About PAREXEL's Customer Service
Address
195 West St, Waltham, MA 02451
Website
https://www.parexel.com
PAREXEL's Social Links
Quick Insights into PAREXEL Customer Service
PAREXEL's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked PAREXEL's Customer Service score.
Ranked PAREXEL Customer Service the Highest
Ranked PAREXEL Customer Service the Lowest
PAREXEL Customer Service Score by Gender
PAREXEL's Customer Service score was rated 3.7 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PAREXEL.
Male
3.7/5
Female
3.7/5
PAREXEL Customer Service Score by Ethnicity
PAREXEL's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PAREXEL.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
PAREXEL Customer Service Score by Usage
PAREXEL's Customer Service score was rated 3 stars by customers who have used PAREXEL's products/services for 1 to 2 Years.
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PAREXEL as an Employer
4.2/5
PAREXEL has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
PAREXEL scored a 33 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of PAREXEL would recommend the brand to a friend. ENPS measures how likely PAREXEL employees would recommend working at PAREXEL to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 45% | Promoters |
|---|---|
| 21% | Passive |
| 34% | Detractors |
