-50
NPS
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Park Nicollet Health Services
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About Park Nicollet Health Services' Brand
Park Nicollet Health Services
Brand at a Glance
63%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Park Nicollet Health Services NPS
Park Nicollet Health Services's Net Promoter Score (NPS) is a -50 with 18% Promoters, 14% Passives, and 68% Detractors. Net Promoter Score tracks whether Park Nicollet Health Services's customers would recommend using the product based on a scale of -100 to 100.
Park Nicollet Health Services Overall NPS
| 18% | Promoters |
|---|---|
| 14% | Passives |
| 68% | Detractors |
Park Nicollet Health Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -33 | Oct 2021 | -33 |
Feb 2022 -40 | Feb 2022 | -40 |
Oct 2022 -51 | Oct 2022 | -51 |
Jan 2023 -54 | Jan 2023 | -54 |
Apr 2023 -57 | Apr 2023 | -57 |
May 2023 -60 | May 2023 | -60 |
Jun 2023 -48 | Jun 2023 | -48 |
Jul 2023 -39 | Jul 2023 | -39 |
Oct 2023 -42 | Oct 2023 | -42 |
Feb 2024 -45 | Feb 2024 | -45 |
Dec 2024 -47 | Dec 2024 | -47 |
Jun 2025 -50 | Jun 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Park Nicollet Health Services NPS by Gender
Female customers rated Park Nicollet Health Services's NPS 35 points higher than Male customers.
Male
-60
Park Nicollet Health Services's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-25
Park Nicollet Health Services's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Park Nicollet Health Services NPS by Ethnicity
Park Nicollet Health Services's NPS was rated -39 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Park Nicollet Health Services NPS by Age
Park Nicollet Health Services's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Park Nicollet Health Services NPS by Usage
Park Nicollet Health Services's NPS was rated the highest by customers who have used Park Nicollet Health Services's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -63 | Over 10 Years | -63 |
Park Nicollet Health Services Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Park Nicollet Health Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Park Nicollet Health Services Customer Loyalty Score by Gender
Male customers rated Park Nicollet Health Services's Customer Loyalty score 4% higher than Female customers.
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Male
82%
Yes
Female
78%
Yes
Park Nicollet Health Services Customer Loyalty Score by Ethnicity
Park Nicollet Health Services's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Park Nicollet Health Services.
78
out of 100
Caucasian
Park Nicollet Health Services Customer Loyalty Score by Age
Park Nicollet Health Services's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Park Nicollet Health Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
66+ 82% | 66+ | 82% |
Park Nicollet Health Services Customer Loyalty Score by Usage
Park Nicollet Health Services's Customer Loyalty score was rated the highest by customers who have used Park Nicollet Health Services's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Park Nicollet Health Services Customer Loyalty Score by Industry
Park Nicollet Health Services's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Park Nicollet Health Services Product Quality
2.6/5
Park Nicollet Health Services has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Park Nicollet Health Services Product Information
Park Nicollet Health Services’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Park Nicollet Health Services's product the highest.
- Website
- http://www.parknicollet.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Quick Insights into Park Nicollet Health Services Product Quality
Park Nicollet Health Services's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Male customers.
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Ranked Park Nicollet Health Services Product Quality the Highest
Ranked Park Nicollet Health Services Product Quality the Lowest
Park Nicollet Health Services Product Quality Score by Gender
Female customers rated Park Nicollet Health Services's Product Quality score 1.3 stars higher than Male customers.
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Male
1.8/5
Female
3.1/5
Park Nicollet Health Services Product Quality Score by Ethnicity
Park Nicollet Health Services's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Park Nicollet Health Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Park Nicollet Health Services Product Quality Score by Age
Park Nicollet Health Services's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Park Nicollet Health Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4 | 46-50 | 4 |
66+ 2.5 | 66+ | 2.5 |
Park Nicollet Health Services Product Quality Score by Usage
Park Nicollet Health Services's Product Quality score was rated the highest by customers who have used Park Nicollet Health Services's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Park Nicollet Health Services Product Quality Score by Industry
Park Nicollet Health Services's Product Quality score was rated 2.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Park Nicollet Health Services Pricing
Park Nicollet Health Services ROI & Value For Money
2.4/5
Park Nicollet Health Services has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Park Nicollet Health Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Park Nicollet Health Services ROI
Park Nicollet Health Services's ROI score was rated highest by customers ages 46-50, and rated lowest by Male customers.
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Ranked Park Nicollet Health Services ROI the Highest
Ranked Park Nicollet Health Services ROI the Lowest
Park Nicollet Health Services ROI Score by Gender
Female customers rated Park Nicollet Health Services's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Park Nicollet Health Services.
Male
1.6/5
Female
2.6/5
Park Nicollet Health Services ROI Score by Ethnicity
Park Nicollet Health Services's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Park Nicollet Health Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Park Nicollet Health Services ROI Score by Age
Park Nicollet Health Services's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Park Nicollet Health Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.8 | 46-50 | 3.8 |
66+ 2 | 66+ | 2 |
Park Nicollet Health Services ROI Score by Usage
Park Nicollet Health Services's ROI score was rated the highest by customers who have used Park Nicollet Health Services's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Park Nicollet Health Services ROI Score by Industry
Park Nicollet Health Services's ROI score was rated 2.4 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Park Nicollet Health Services Customer Satisfaction (CSAT)
Park Nicollet Health Services Customer Satisfaction (CSAT) Score
26 / 100
Park Nicollet Health Services has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
21%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Park Nicollet Health Services Customer Satisfaction
Park Nicollet Health Services's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Park Nicollet Health Services Customer Satisfaction the Highest
Ranked Park Nicollet Health Services Customer Satisfaction the Lowest
Park Nicollet Health Services Customer Satisfaction Score by Gender
Female customers rated Park Nicollet Health Services's Customer Satisfaction score 13 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Park Nicollet Health Services.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
Park Nicollet Health Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Park Nicollet Health Services' Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Park Nicollet Health Services.
28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
57%
Park Nicollet Health Services Customer Satisfaction Score by Age
Park Nicollet Health Services's Customer Satisfaction score was rated 20 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Park Nicollet Health Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 20% |
Park Nicollet Health Services Customer Satisfaction Score by Usage
Park Nicollet Health Services's Customer Satisfaction score was rated 16 points by customers who have used Park Nicollet Health Services's products/services for Over 10 Years.
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Park Nicollet Health Services Customer Satisfaction Score by Industry
Park Nicollet Health Services's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Park Nicollet Health Services Customer Satisfaction Score by Industry",
"text": "Park Nicollet Health Services's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Park Nicollet Health Services's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}Park Nicollet Health Services Customer Service
2.4/5
Park Nicollet Health Services has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Park Nicollet Health Services's Customer Service
Address
Minneapolis, MN
Website
http://www.parknicollet.com
Quick Insights into Park Nicollet Health Services Customer Service
Park Nicollet Health Services's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Park Nicollet Health Services' Customer Service score.
Ranked Park Nicollet Health Services Customer Service the Highest
Ranked Park Nicollet Health Services Customer Service the Lowest
Park Nicollet Health Services Customer Service Score by Gender
Female customers rated Park Nicollet Health Services's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Park Nicollet Health Services.
Male
1.5/5
Female
2.4/5
Park Nicollet Health Services Customer Service Score by Ethnicity
Park Nicollet Health Services's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Park Nicollet Health Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Park Nicollet Health Services Customer Service Score by Age
Park Nicollet Health Services's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Park Nicollet Health Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.6 | 46-50 | 3.6 |
66+ 1.8 | 66+ | 1.8 |
Park Nicollet Health Services Customer Service Score by Usage
Park Nicollet Health Services's Customer Service score was rated the highest by customers who have used Park Nicollet Health Services's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Park Nicollet Health Services Customer Service Score by Industry
Park Nicollet Health Services's Customer Service score was rated 2.4 stars by Healthcare, Hospitals and Medicine industry customers.
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Park Nicollet Health Services as an Employer
Consumer vs. Employees
Park Nicollet Health Services scored a -50 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Park Nicollet Health Services would recommend the brand to a friend. ENPS measures how likely Park Nicollet Health Services employees would recommend working at Park Nicollet Health Services to a friend.
Net Promoter Score
-50
NPS Score
| 18% | Promoters |
|---|---|
| 14% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
