-34
NPS
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Park Place
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About Park Place's Brand
Park Place Dealerships you'll be treated to client service worthy of the world's finest cars.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Park Place NPS
Park Place's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Park Place's customers would recommend using the product based on a scale of -100 to 100.
Park Place Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Park Place NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Jul 2024 -33 | Jul 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Park Place Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Park Place users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Park Place Product Quality
3.2/5
Park Place has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Park Place's overall Product Quality score rated by its users and customers.
Park Place Product Information
Park Place’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.parkplace.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
Park Place Pricing
Park Place ROI & Value For Money
2.3/5
Park Place has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Park Place Customer Satisfaction (CSAT)
Park Place Customer Satisfaction (CSAT) Score
33 / 100
Park Place has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Park Place Customer Service
2.5/5
Park Place has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Park Place's Customer Service
Address
the Park Place team at 6113 Lemmon Avenue, Dallas, TX
Website
http://www.parkplace.com/
Phone Number
2144438241
Park Place as an Employer
2.9/5
Park Place has a 2.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Park Place scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Park Place would recommend the brand to a friend. ENPS measures how likely Park Place employees would recommend working at Park Place to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
