4
NPS
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Park Place Technologies
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About Park Place Technologies' Brand
Park Place Technologies is the leading global data center and networking optimization firm. Powered by the world’s largest on-the-ground engineering team, a robust group of advanced engineers and our Enterprise Operations Center, Park Place Technologies leverages a global parts supply chain, automation, machine learning and a comprehensive portfolio of services and products to optimize data center and networking Uptime and performance.
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Park Place Technologies CMO
Jennifer Deutsch
Jennifer Deutsch serves as the Chief Marketing Officer of Park Place Technologies. Jennifer started at Park Place Technologies in June of 2017. Jennifer currently resides in Cleveland/Akron, Ohio Area.
Park Place Technologies NPS
Park Place Technologies's Net Promoter Score (NPS) is a 4 with 42% Promoters, 20% Passives, and 38% Detractors. Net Promoter Score tracks whether Park Place Technologies's customers would recommend using the product based on a scale of -100 to 100.
Park Place Technologies Overall NPS
| 42% | Promoters |
|---|---|
| 20% | Passives |
| 38% | Detractors |
Park Place Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -1 | May 2023 | -1 |
Jun 2023 8 | Jun 2023 | 8 |
Sep 2023 -1 | Sep 2023 | -1 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 6 | Feb 2024 | 6 |
Mar 2024 -1 | Mar 2024 | -1 |
May 2024 6 | May 2024 | 6 |
Oct 2024 5 | Oct 2024 | 5 |
Nov 2024 8 | Nov 2024 | 8 |
May 2025 0 | May 2025 | 0 |
Jul 2025 8 | Jul 2025 | 8 |
Jan 2026 4 | Jan 2026 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Park Place Technologies NPS by Gender
Park Place Technologies's NPS was rated -34 by Male customers on Comparably.
Male
-34
Park Place Technologies's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Park Place Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Park Place Technologies Customer Reviews
Out of the 2 Park Place Technologies customer reviews 1 was positive and 1 was constructive. Park Place Technologies customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Park Place Technologies Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Park Place Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Park Place Technologies Customer Loyalty Score by Gender
Park Place Technologies's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Park Place Technologies Product Quality
3/5
Park Place Technologies has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Park Place Technologies Product Information
Park Place Technologies’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Business and Consumer Services
Quick Insights into Park Place Technologies Product Quality
Park Place Technologies's Product Quality score was rated highest by Male customers.
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Ranked Park Place Technologies Product Quality the Highest
Park Place Technologies Product Quality Score by Gender
Park Place Technologies's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Park Place Technologies Pricing
Park Place Technologies ROI & Value For Money
3.1/5
Park Place Technologies has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Park Place Technologies ROI
Park Place Technologies's ROI score was rated highest by Male customers.
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Ranked Park Place Technologies ROI the Highest
Park Place Technologies ROI Score by Gender
Park Place Technologies's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Park Place Technologies Customer Satisfaction (CSAT)
Park Place Technologies Customer Satisfaction (CSAT) Score
53 / 100
Park Place Technologies has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
20%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Park Place Technologies Customer Satisfaction
Park Place Technologies's Customer Satisfaction score was rated highest by Male customers.
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Ranked Park Place Technologies Customer Satisfaction the Highest
Park Place Technologies Customer Satisfaction Score by Gender
Park Place Technologies's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Park Place Technologies.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Park Place Technologies Customer Service
3.1/5
Park Place Technologies has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Park Place Technologies's Customer Service
Address
5910 Landerbrook Dr, Chagrin Falls, OH 44124
Website
https://www.parkplacetechnologies.com
Phone Number
4409913199x3180
Park Place Technologies's Social Links
Quick Insights into Park Place Technologies Customer Service
Park Place Technologies's Customer Service score was rated highest by Male customers.
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Ranked Park Place Technologies Customer Service the Highest
Park Place Technologies Customer Service Score by Gender
Park Place Technologies's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Park Place Technologies.
Male
2.1/5
Female
N/A
Park Place Technologies as an Employer
3.9/5
Park Place Technologies has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Park Place Technologies scored a 4 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Park Place Technologies would recommend the brand to a friend. ENPS measures how likely Park Place Technologies employees would recommend working at Park Place Technologies to a friend.
Net Promoter Score
4
NPS Score
| 42% | Promoters |
|---|---|
| 20% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
