-7
NPS
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Park West Gallery
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About Park West Gallery's Brand
Park West gallery sells fine art from the masters and contemporary artists.
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Park West Gallery NPS
Park West Gallery's Net Promoter Score (NPS) is a -7 with 31% Promoters, 31% Passives, and 38% Detractors. Net Promoter Score tracks whether Park West Gallery's customers would recommend using the product based on a scale of -100 to 100.
Park West Gallery Overall NPS
| 31% | Promoters |
|---|---|
| 31% | Passives |
| 38% | Detractors |
Park West Gallery NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 75 | Jul 2022 | 75 |
Sep 2022 80 | Sep 2022 | 80 |
Dec 2022 49 | Dec 2022 | 49 |
Jan 2023 29 | Jan 2023 | 29 |
Apr 2023 13 | Apr 2023 | 13 |
Oct 2023 0 | Oct 2023 | 0 |
Feb 2024 -9 | Feb 2024 | -9 |
Apr 2024 -8 | Apr 2024 | -8 |
Jun 2024 -9 | Jun 2024 | -9 |
Aug 2024 -15 | Aug 2024 | -15 |
Sep 2024 -14 | Sep 2024 | -14 |
Sep 2025 -6 | Sep 2025 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Park West Gallery NPS by Gender
Female customers rated Park West Gallery's NPS 53 points higher than Male customers.
Male
-20
Park West Gallery's NPS was rated -20 by Male customers on Comparably.
20%
Promoters
40%
Passives
40%
Detractors
Female
33
Park West Gallery's NPS was rated 33 by Female customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Park West Gallery NPS by Ethnicity
Park West Gallery's NPS was rated 33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Park West Gallery NPS by Age
Park West Gallery's NPS was rated 33 points by customers ages 46-50 on Comparably.
Park West Gallery NPS by Usage
Park West Gallery's NPS was rated the highest by customers who have used Park West Gallery's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Over 10 Years 33 | Over 10 Years | 33 |
Park West Gallery Customer Reviews
Out of the 2 Park West Gallery customer reviews 2 were positive and 0 were constructive. Park West Gallery customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Park West Gallery Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Park West Gallery users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Park West Gallery Customer Loyalty Score by Gender
Female customers rated Park West Gallery's Customer Loyalty score 18% higher than Male customers.
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Male
82%
Yes
Female
100%
Yes
Park West Gallery Customer Loyalty Score by Ethnicity
Park West Gallery's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Park West Gallery.
100
out of 100
Caucasian
Park West Gallery Customer Loyalty Score by Age
Park West Gallery's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Park West Gallery.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
Park West Gallery Customer Loyalty Score by Usage
Park West Gallery's Customer Loyalty score was rated the highest by customers who have used Park West Gallery's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Park West Gallery Customer Loyalty Score by Industry
Park West Gallery's Customer Loyalty score was rated 40% by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Park West Gallery Product Quality
3.4/5
Park West Gallery has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Park West Gallery Product Information
Park West Gallery’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Park West Gallery's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Arts and Entertainment
Quick Insights into Park West Gallery Product Quality
Park West Gallery's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Park West Gallery's products/services for 1 to 2 Years.
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Ranked Park West Gallery Product Quality the Highest
Ranked Park West Gallery Product Quality the Lowest
Park West Gallery Product Quality Score by Gender
Female customers rated Park West Gallery's Product Quality score 1.1 stars higher than Male customers.
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Male
3.5/5
Female
4.6/5
Park West Gallery Product Quality Score by Ethnicity
Park West Gallery's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Park West Gallery.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Park West Gallery Product Quality Score by Age
Park West Gallery's Product Quality score was rated 4.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Park West Gallery.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.3 | 46-50 | 4.3 |
Park West Gallery Product Quality Score by Usage
Park West Gallery's Product Quality score was rated the highest by customers who have used Park West Gallery's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Park West Gallery Product Quality Score by Industry
Park West Gallery's Product Quality score was rated 2.8 stars by Architecture and Planning industry customers.
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Park West Gallery Pricing
Park West Gallery ROI & Value For Money
3.4/5
Park West Gallery has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Park West Gallery Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry.
Quick Insights into Park West Gallery ROI
Park West Gallery's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Park West Gallery ROI the Highest
Ranked Park West Gallery ROI the Lowest
Park West Gallery ROI Score by Gender
Female customers rated Park West Gallery's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Park West Gallery.
Male
3.4/5
Female
4.6/5
Park West Gallery ROI Score by Ethnicity
Park West Gallery's ROI score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Park West Gallery.
0
1
2
3
4
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Park West Gallery ROI Score by Age
Park West Gallery's ROI score was rated 4.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Park West Gallery.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.3 | 46-50 | 4.3 |
Park West Gallery ROI Score by Usage
Park West Gallery's ROI score was rated the highest by customers who have used Park West Gallery's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Park West Gallery ROI Score by Industry
Park West Gallery's ROI score was rated 3 stars by Architecture and Planning industry customers.
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Park West Gallery Customer Satisfaction (CSAT)
Park West Gallery Customer Satisfaction (CSAT) Score
60 / 100
Park West Gallery has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
20%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Park West Gallery Customer Satisfaction
Park West Gallery's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers who have used Park West Gallery's products/services for 1 to 2 Years.
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Ranked Park West Gallery Customer Satisfaction the Highest
Ranked Park West Gallery Customer Satisfaction the Lowest
Park West Gallery Customer Satisfaction Score by Gender
Female customers rated Park West Gallery's Customer Satisfaction score 40 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Park West Gallery.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Park West Gallery Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Park West Gallery's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Park West Gallery.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Park West Gallery Customer Satisfaction Score by Age
Park West Gallery's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Park West Gallery.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
Park West Gallery Customer Satisfaction Score by Usage
Park West Gallery's Customer Satisfaction score was rated the highest by customers who have used Park West Gallery's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Park West Gallery Customer Satisfaction Score by Industry
Park West Gallery's Customer Satisfaction score was rated 33 points by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Park West Gallery Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
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}Park West Gallery Customer Service
3.6/5
Park West Gallery has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Park West Gallery's Customer Service
Address
29469 Northwestern Hwy, Southfield, MI 48034
Website
http://www.parkwestgallery.com
Phone Number
2483856691
Park West Gallery's Social Links
Quick Insights into Park West Gallery Customer Service
Park West Gallery's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Park West Gallery's products/services for 1 to 2 Years.
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Ranked Park West Gallery Customer Service the Highest
Ranked Park West Gallery Customer Service the Lowest
Park West Gallery Customer Service Score by Gender
Female customers rated Park West Gallery's Customer Service score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Park West Gallery.
Male
3.5/5
Female
4.6/5
Park West Gallery Customer Service Score by Ethnicity
Park West Gallery's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Park West Gallery.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Park West Gallery Customer Service Score by Age
Park West Gallery's Customer Service score was rated 4.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Park West Gallery.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
Park West Gallery Customer Service Score by Usage
Park West Gallery's Customer Service score was rated the highest by customers who have used Park West Gallery's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Park West Gallery Customer Service Score by Industry
Park West Gallery's Customer Service score was rated 4 stars by Architecture and Planning industry customers.
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Park West Gallery as an Employer
2.9/5
Park West Gallery has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Park West Gallery scored a -7 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Park West Gallery would recommend the brand to a friend. ENPS measures how likely Park West Gallery employees would recommend working at Park West Gallery to a friend.
Net Promoter Score
-7
NPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 35% | Promoters |
|---|---|
| 18% | Passive |
| 47% | Detractors |
