50
NPS
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Brand Page
Parkland USA
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About Parkland USA's Brand
Parkland USA is one of North America's fastest growing independent marketers of fuel and petroleum products.
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Parkland USA NPS
Parkland USA's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Parkland USA's customers would recommend using the product based on a scale of -100 to 100.
Parkland USA Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Parkland USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Sep 2023 50 | Sep 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parkland USA Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Parkland USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Parkland USA Product Quality
3.9/5
Parkland USA has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Parkland USA's overall Product Quality score rated by its users and customers.
Parkland USA Product Information
Parkland USA’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.parklandusa.com
- Company Size
- 1,001-5,000 Employees
Industry
Energy and Manufacturing
Energy
Parkland USA Pricing
Parkland USA ROI & Value For Money
3.5/5
Parkland USA has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Parkland USA's overall ROI score rated by its users and customers.
Parkland USA Customer Satisfaction (CSAT)
Parkland USA Customer Satisfaction (CSAT) Score
50 / 100
Parkland USA has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Parkland USA Customer Service
3.6/5
Parkland USA has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Parkland USA's overall Customer Service score rated by its users and customers.
About Parkland USA's Customer Service
Address
Charleston, SC 29492
Website
http://www.parklandusa.com
Phone Number
843-371-0888
Parkland USA's Social Links
Parkland USA as an Employer
4.1/5
Parkland USA has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Parkland USA scored a 50 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Parkland USA would recommend the brand to a friend. ENPS measures how likely Parkland USA employees would recommend working at Parkland USA to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 47% | Promoters |
|---|---|
| 28% | Passive |
| 25% | Detractors |
