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Parkland USA is one of North America's fastest growing independent marketers of fuel and petroleum products.
Parkland USA's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Parkland USA's customers would recommend using the product based on a scale of -100 to 100.
100% | Promoters |
---|---|
0% | Passives |
0% | Detractors |
Summary | Date | Score |
---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Parkland USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Parkland USA has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Parkland USA’s product quality score is a 3.9 out of 5 as rated by its users and customers.
Parkland USA has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Parkland USA has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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Charleston, SC 29492
http://www.parklandusa.com
843-371-0888
Parkland USA has a 4.3/5 stars for its overall company culture rated by their employees
Parkland USA scored a 100 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Parkland USA would recommend the brand to a friend. ENPS measures how likely Parkland USA employees would recommend working at Parkland USA to a friend.
100% | Promoters |
---|---|
0% | Passive |
0% | Detractors |
48% | Promoters |
---|---|
30% | Passive |
22% | Detractors |
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