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Parkland USA
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About Parkland USA's Brand

Parkland USA is one of North America's fastest growing independent marketers of fuel and petroleum products.

Brand at a Glance

100%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service

Parkland USA NPS

Parkland USA's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Parkland USA's customers would recommend using the product based on a scale of -100 to 100.

Parkland USA Overall NPS

100
NPS
100%Promoters
0%Passives
0%Detractors
Parkland USA Overall NPS

Parkland USA NPS Trend

-100
-50
0
50
100
Nov 2020
100
Nov 2020Nov 2020
Feb 2021
100
Feb 2021Feb 2021

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Parkland USA Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Parkland USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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100
100%
0
0%
Parkland USA Customer Loyalty

Parkland USA Product Quality

3.7/5

Parkland USA has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Parkland USA's overall Product Quality score rated by its users and customers.

Parkland USA Product Information

Parkland USA’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website
http://www.parklandusa.com
Company Size
1,001-5,000 Employees

Industry

Energy
Energy and Manufacturing

Parkland USA Pricing

Parkland USA ROI & Value For Money

3.2/5

Parkland USA has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Parkland USA's overall ROI score rated by its users and customers.

Parkland USA Customer Service

3.5/5

Parkland USA has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Parkland USA's overall Customer Service score rated by its users and customers.

About Parkland USA's Customer Service

Address

Charleston, SC 29492


Website

http://www.parklandusa.com


Phone Number

843-371-0888

Parkland USA as an Employer

4.3/5

Parkland USA has a 4.3/5 stars for its overall company culture rated by their employees

  Parkland USA CEO
top
5%
CEO of Parkland USA

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Parkland USA scored a 100 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Parkland USA would recommend the brand to a friend. ENPS measures how likely Parkland USA employees would recommend working at Parkland USA to a friend.

Net Promoter Score

100
NPS Score
100%Promoters
0%Passive
0%Detractors

Employee Net Promoter Score

26
eNPS Score
48%Promoters
30%Passive
22%Detractors

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