0
NPS
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Parsable
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About Parsable's Brand
Parsable aims to improve the lives and experiences of frontline industrial workers by connecting them to the people, information, systems and machines needed to do their best work. Companies like Heineken, Grupo Bimbo (largest bakery in the world), Suntory, LafargeHolcim and Corteva Agriscience rely on Parsable’s mobile-first platform, Connected Worker®, to empower their workers with modern digital tools that improve productivity, quality, safety and sustainability at scale.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Parsable CMO
Parsable NPS
Parsable's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Parsable's customers would recommend using the product based on a scale of -100 to 100.
Parsable Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Parsable NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
May 2022 0 | May 2022 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parsable Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Parsable users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Parsable Product Quality
3.1/5
Parsable has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Parsable's overall Product Quality score rated by its users and customers.
Parsable Product Information
Parsable’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.parsable.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Parsable Pricing
Parsable ROI & Value For Money
2.9/5
Parsable has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Parsable Customer Satisfaction (CSAT)
Parsable Customer Satisfaction (CSAT) Score
66 / 100
Parsable has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Parsable Customer Service
2.9/5
Parsable has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Parsable's Customer Service
Address
115 Sansome Street, Suite 500, San Francisco, CA 94104
Website
https://www.parsable.com
Phone Number
(415) 813-6678
Parsable as an Employer
2.9/5
Parsable has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Parsable scored a 0 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Parsable would recommend the brand to a friend. ENPS measures how likely Parsable employees would recommend working at Parsable to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
