34
NPS
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Parsley Energy
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About Parsley Energy's Brand
Parsley Energy is an oil and gas company based in Midland, Texas.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Parsley Energy NPS
Parsley Energy's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Parsley Energy's customers would recommend using the product based on a scale of -100 to 100.
Parsley Energy Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Parsley Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Sep 2025 33 | Sep 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parsley Energy Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Parsley Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Parsley Energy Product Quality
3/5
Parsley Energy has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Parsley Energy's overall Product Quality score rated by its users and customers.
Parsley Energy Product Information
Parsley Energy’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://parsleyenergy.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Energy
Parsley Energy Pricing
Parsley Energy ROI & Value For Money
3.3/5
Parsley Energy has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Parsley Energy's overall ROI score rated by its users and customers.
Parsley Energy Customer Satisfaction (CSAT)
Parsley Energy Customer Satisfaction (CSAT) Score
100 / 100
Parsley Energy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Parsley Energy Customer Service
3.2/5
Parsley Energy has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Parsley Energy's overall Customer Service score rated by its users and customers.
About Parsley Energy's Customer Service
Address
PO Box 11090, Midland, TX
Website
http://parsleyenergy.com
Phone Number
432-818-2100
Parsley Energy as an Employer
4.2/5
Parsley Energy has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Parsley Energy scored a 34 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Parsley Energy would recommend the brand to a friend. ENPS measures how likely Parsley Energy employees would recommend working at Parsley Energy to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
