71
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Participant Media
Marketing or Exec? Claim Your Free Account
About Participant Media's Brand
Entertainment that inspires and compels social change.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
4.5/5
Pricing
1.5/5
Customer Service
Participant Media NPS
Participant Media's Net Promoter Score (NPS) is a 71 with 71% Promoters, 29% Passives, and 0% Detractors. Net Promoter Score tracks whether Participant Media's customers would recommend using the product based on a scale of -100 to 100.
Participant Media Overall NPS
| 71% | Promoters |
|---|---|
| 29% | Passives |
| 0% | Detractors |
Participant Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2021 50 | Apr 2021 | 50 |
Feb 2022 66 | Feb 2022 | 66 |
May 2023 75 | May 2023 | 75 |
Nov 2023 80 | Nov 2023 | 80 |
Aug 2025 66 | Aug 2025 | 66 |
Oct 2025 71 | Oct 2025 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Participant Media Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Participant Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Participant Media Product Quality
3.2/5
Participant Media has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Participant Media's overall Product Quality score rated by its users and customers.
Participant Media Product Information
Participant Media’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://participantmedia.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Participant Media Pricing
Participant Media ROI & Value For Money
4.5/5
Participant Media has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Participant Media's overall ROI score rated by its users and customers.
Participant Media Customer Satisfaction (CSAT)
Participant Media Customer Satisfaction (CSAT) Score
75 / 100
Participant Media has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Participant Media Customer Service
1.5/5
Participant Media has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Participant Media's overall Customer Service score rated by its users and customers.
About Participant Media's Customer Service
Address
331 Foothill Road, 3rd Floor, Beverly Hills, CA
Website
http://participantmedia.com
Phone Number
310-550-5100
Participant Media as an Employer
3.0/5
Participant Media has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Participant Media scored a 71 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Participant Media would recommend the brand to a friend. ENPS measures how likely Participant Media employees would recommend working at Participant Media to a friend.
Net Promoter Score
71
NPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
