0
NPS
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Parts Express
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About Parts Express' Brand
Subwoofers, Home Audio, DIY Speaker Building, Pro Audio, Instruments, Music gear, Home theater
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.2/5
Pricing
2.7/5
Customer Service
Parts Express NPS
Parts Express's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Parts Express's customers would recommend using the product based on a scale of -100 to 100.
Parts Express Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Parts Express NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parts Express Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Parts Express users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Parts Express Product Quality
5/5
Parts Express has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Parts Express' overall Product Quality score rated by its users and customers.
Parts Express Product Information
Parts Express’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://parts-express.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Hardware and Devices
Media
Sports & Entertainment
Parts Express Pricing
Parts Express ROI & Value For Money
4.2/5
Parts Express has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Parts Express' overall ROI score rated by its users and customers.
Parts Express Customer Satisfaction (CSAT)
Parts Express Customer Satisfaction (CSAT) Score
100 / 100
Parts Express has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Parts Express Customer Service
2.7/5
Parts Express has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Parts Express' overall Customer Service score rated by its users and customers.
About Parts Express's Customer Service
Address
725 Pleasant Valley Rd., Springboro, OH
Website
http://parts-express.com
Phone Number
19377431677
Parts Express as an Employer
2.5/5
Parts Express has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Parts Express scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Parts Express would recommend the brand to a friend. ENPS measures how likely Parts Express employees would recommend working at Parts Express to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
