25
NPS
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Parts Town
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About Parts Town's Brand
Parts Town is the fastest growing distributor of genuine OEM repair and maintenance equipment parts for the restaurant and foodservice.
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Parts Town NPS
Parts Town's Net Promoter Score (NPS) is a 25 with 55% Promoters, 15% Passives, and 30% Detractors. Net Promoter Score tracks whether Parts Town's customers would recommend using the product based on a scale of -100 to 100.
Parts Town Overall NPS
| 55% | Promoters |
|---|---|
| 15% | Passives |
| 30% | Detractors |
Parts Town NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 10 | Aug 2023 | 10 |
Jan 2024 4 | Jan 2024 | 4 |
Mar 2024 9 | Mar 2024 | 9 |
Apr 2024 12 | Apr 2024 | 12 |
May 2024 4 | May 2024 | 4 |
Aug 2024 7 | Aug 2024 | 7 |
Oct 2024 10 | Oct 2024 | 10 |
Nov 2024 14 | Nov 2024 | 14 |
Dec 2024 17 | Dec 2024 | 17 |
Feb 2025 19 | Feb 2025 | 19 |
May 2025 22 | May 2025 | 22 |
Oct 2025 24 | Oct 2025 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parts Town NPS by Gender
Female customers rated Parts Town's NPS 51 points higher than Male customers.
Male
-17
Parts Town's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
34
Parts Town's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Parts Town NPS by Ethnicity
Parts Town's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other -34 | Other | -34 |
Parts Town NPS by Age
Parts Town's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Parts Town NPS by Usage
Parts Town's NPS was rated the highest by customers who have used Parts Town's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Over 10 Years 40 | Over 10 Years | 40 |
Parts Town Customer Reviews
Out of the 2 Parts Town customer reviews 1 was positive and 1 was constructive. Parts Town customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Parts Town Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Parts Town users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Parts Town Customer Loyalty Score by Gender
Male customers rated Parts Town's Customer Loyalty score 8% higher than Female customers.
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Male
78%
Yes
Female
70%
Yes
Parts Town Customer Loyalty Score by Ethnicity
Parts Town's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Parts Town.
70
out of 100
Caucasian
100
out of 100
Other
Parts Town Customer Loyalty Score by Age
Parts Town's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Parts Town.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
36-40 100% | 36-40 | 100% |
56-60 70% | 56-60 | 70% |
Parts Town Customer Loyalty Score by Usage
Parts Town's Customer Loyalty score was rated the highest by customers who have used Parts Town's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Parts Town Customer Loyalty Score by Industry
Parts Town's Customer Loyalty score was rated 82% by Tech industry customers.
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Parts Town Product Quality
3.7/5
Parts Town has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Parts Town Product Information
Parts Town’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Parts Town's product the highest.
- Website
- http://www.partstown.com
- Company Size
- 501-1,000 Employees
Industry
Logistics and Supply Chain
Quick Insights into Parts Town Product Quality
Parts Town's Product Quality score was rated highest by customers who have used Parts Town's products/services for Over 10 Years, and rated lowest by customers who have used Parts Town's products/services for 2 to 5 Years.
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Ranked Parts Town Product Quality the Highest
Ranked Parts Town Product Quality the Lowest
Parts Town Product Quality Score by Gender
Female customers rated Parts Town's Product Quality score 0.6 stars higher than Male customers.
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Male
2.9/5
Female
3.5/5
Parts Town Product Quality Score by Ethnicity
Parts Town's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Parts Town.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 2 | Other | 2 |
Parts Town Product Quality Score by Age
Parts Town's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Parts Town.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 3.5 | 36-40 | 3.5 |
56-60 2 | 56-60 | 2 |
Parts Town Product Quality Score by Usage
Parts Town's Product Quality score was rated the highest by customers who have used Parts Town's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Parts Town Product Quality Score by Industry
Parts Town's Product Quality score was rated 2.3 stars by Tech industry customers.
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Parts Town Pricing
Parts Town ROI & Value For Money
3.1/5
Parts Town has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Parts Town Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Parts Town ROI
Parts Town's ROI score was rated highest by customers who have used Parts Town's products/services for Less than 1 Year, and rated lowest by customers who have used Parts Town's products/services for 2 to 5 Years.
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Ranked Parts Town ROI the Highest
Ranked Parts Town ROI the Lowest
Parts Town ROI Score by Gender
Female customers rated Parts Town's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Parts Town.
Male
2.3/5
Female
3.5/5
Parts Town ROI Score by Ethnicity
Parts Town's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Parts Town.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 1.6 | Other | 1.6 |
Parts Town ROI Score by Age
Parts Town's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Parts Town.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
36-40 2.3 | 36-40 | 2.3 |
56-60 2 | 56-60 | 2 |
Parts Town ROI Score by Usage
Parts Town's ROI score was rated the highest by customers who have used Parts Town's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Parts Town ROI Score by Industry
Parts Town's ROI score was rated 1.8 stars by Tech industry customers.
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Parts Town Customer Satisfaction (CSAT)
Parts Town Customer Satisfaction (CSAT) Score
68 / 100
Parts Town has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
25%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
7%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Parts Town Customer Satisfaction
Parts Town's Customer Satisfaction score was rated highest by customers who have used Parts Town's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Parts Town Customer Satisfaction the Highest
Ranked Parts Town Customer Satisfaction the Lowest
Parts Town Customer Satisfaction Score by Gender
Female customers rated Parts Town's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Parts Town.
50 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 40% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Parts Town Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Parts Town's Customer Satisfaction (CSAT) score was rated 49% according to Caucasian users and customers.
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49 / 100
Very Satisfied
38%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
38%
CSAT according to Other
Parts Town's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Parts Town.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Parts Town Customer Satisfaction Score by Age
Parts Town's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Parts Town.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 66% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 56-60 | 33% |
Parts Town Customer Satisfaction Score by Usage
Parts Town's Customer Satisfaction score was rated the highest by customers who have used Parts Town's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Parts Town Customer Satisfaction Score by Industry
Parts Town's Customer Satisfaction score was rated 25 points by Tech industry customers.
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{
"title": "Parts Town Customer Satisfaction Score by Industry",
"text": "Parts Town's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Parts Town's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}Parts Town Customer Service
3.3/5
Parts Town has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Parts Town's Customer Service
Address
1200 Greenbriar Drive, Addison, IL 60101
Website
http://www.partstown.com
Phone Number
8004388898
Quick Insights into Parts Town Customer Service
Parts Town's Customer Service score was rated highest by customers who have used Parts Town's products/services for Less than 1 Year, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Parts Town's Customer Service score.
Ranked Parts Town Customer Service the Highest
Ranked Parts Town Customer Service the Lowest
Parts Town Customer Service Score by Gender
Female customers rated Parts Town's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Parts Town.
Male
2.4/5
Female
3.3/5
Parts Town Customer Service Score by Ethnicity
Parts Town's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Parts Town.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 1.6 | Other | 1.6 |
Parts Town Customer Service Score by Age
Parts Town's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Parts Town.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
36-40 3.1 | 36-40 | 3.1 |
56-60 2 | 56-60 | 2 |
Parts Town Customer Service Score by Usage
Parts Town's Customer Service score was rated the highest by customers who have used Parts Town's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Parts Town Customer Service Score by Industry
Parts Town's Customer Service score was rated 1.8 stars by Tech industry customers.
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Parts Town as an Employer
3.8/5
Parts Town has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Parts Town scored a 25 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Parts Town would recommend the brand to a friend. ENPS measures how likely Parts Town employees would recommend working at Parts Town to a friend.
Net Promoter Score
25
NPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
