-17
NPS
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Parx Casino
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About Parx Casino's Brand
Philadelphia casino, racing and nightlife. top casino games, bars, horse racing and more - only 20 minutes from philadelphia. parx casino
Brand at a Glance
75%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Parx Casino NPS
Parx Casino's Net Promoter Score (NPS) is a -17 with 36% Promoters, 11% Passives, and 53% Detractors. Net Promoter Score tracks whether Parx Casino's customers would recommend using the product based on a scale of -100 to 100.
Parx Casino Overall NPS
| 36% | Promoters |
|---|---|
| 11% | Passives |
| 53% | Detractors |
Parx Casino NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -17 | Mar 2024 | -17 |
Apr 2024 -15 | Apr 2024 | -15 |
Jun 2024 -15 | Jun 2024 | -15 |
Aug 2024 -16 | Aug 2024 | -16 |
Sep 2024 -18 | Sep 2024 | -18 |
Nov 2024 -19 | Nov 2024 | -19 |
Jan 2025 -19 | Jan 2025 | -19 |
Jun 2025 -17 | Jun 2025 | -17 |
Jul 2025 -16 | Jul 2025 | -16 |
Aug 2025 -16 | Aug 2025 | -16 |
Oct 2025 -16 | Oct 2025 | -16 |
Jan 2026 -18 | Jan 2026 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parx Casino NPS by Gender
Male customers rated Parx Casino's NPS 34 points higher than Female customers.
Male
-26
Parx Casino's NPS was rated -26 by Male customers on Comparably.
37%
Promoters
0%
Passives
63%
Detractors
Female
-60
Parx Casino's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Parx Casino NPS by Ethnicity
Parx Casino's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -46 | Caucasian | -46 |
African American/Black -50 | African American/Black | -50 |
Parx Casino NPS by Age
Parx Casino's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Parx Casino NPS by Usage
Parx Casino's NPS was rated the highest by customers who have used Parx Casino's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -66 | Over 10 Years | -66 |
Parx Casino Customer Reviews
Out of the 5 Parx Casino customer reviews 1 was positive and 4 were constructive. Parx Casino customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Parx Casino Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Parx Casino users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Parx Casino Customer Loyalty Score by Gender
Male customers rated Parx Casino's Customer Loyalty score 8% higher than Female customers.
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Male
78%
Yes
Female
70%
Yes
Parx Casino Customer Loyalty Score by Ethnicity
Parx Casino's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Parx Casino.
76
out of 100
Caucasian
100
out of 100
African American/Black
Parx Casino Customer Loyalty Score by Age
Parx Casino's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Parx Casino.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
46-50 40% | 46-50 | 40% |
51-55 70% | 51-55 | 70% |
56-60 70% | 56-60 | 70% |
Parx Casino Customer Loyalty Score by Usage
Parx Casino's Customer Loyalty score was rated the highest by customers who have used Parx Casino's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Parx Casino Customer Loyalty Score by Industry
Parx Casino's Customer Loyalty score was rated 70% by Hospitality industry customers.
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Parx Casino Product Quality
2.6/5
Parx Casino has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Parx Casino Product Information
Parx Casino’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Parx Casino's product the highest.
- Website
- https://www.parxcasino.com
- Company Size
- 1,001-5,000 Employees
Industry
Travel
Quick Insights into Parx Casino Product Quality
Parx Casino's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Parx Casino's Product Quality.
Ranked Parx Casino Product Quality the Highest
Ranked Parx Casino Product Quality the Lowest
Parx Casino Product Quality Score by Gender
Male customers rated Parx Casino's Product Quality score 1.8 stars higher than Female customers.
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Male
3.5/5
Female
1.7/5
Parx Casino Product Quality Score by Ethnicity
Parx Casino's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Parx Casino.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 3.4 | African American/Black | 3.4 |
Parx Casino Product Quality Score by Age
Parx Casino's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Parx Casino.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.6 | 51-55 | 2.6 |
56-60 4.6 | 56-60 | 4.6 |
Parx Casino Product Quality Score by Usage
Parx Casino's Product Quality score was rated the highest by customers who have used Parx Casino's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Parx Casino Product Quality Score by Industry
Parx Casino's Product Quality score was rated 2 stars by Hospitality industry customers.
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Parx Casino Pricing
Parx Casino ROI & Value For Money
2.6/5
Parx Casino has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Parx Casino Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry.
Quick Insights into Parx Casino ROI
Parx Casino's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 46-50.
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Ranked Parx Casino ROI the Highest
Ranked Parx Casino ROI the Lowest
Parx Casino ROI Score by Gender
Male customers rated Parx Casino's ROI score 1.3 stars higher than Female customers.
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Male
3.2/5
Female
1.9/5
Parx Casino ROI Score by Ethnicity
Parx Casino's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Parx Casino.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 3.5 | African American/Black | 3.5 |
Parx Casino ROI Score by Age
Parx Casino's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Parx Casino.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.7 | 51-55 | 2.7 |
56-60 4.5 | 56-60 | 4.5 |
Parx Casino ROI Score by Usage
Parx Casino's ROI score was rated the highest by customers who have used Parx Casino's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Parx Casino ROI Score by Industry
Parx Casino's ROI score was rated 2 stars by Hospitality industry customers.
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Parx Casino Customer Satisfaction (CSAT)
Parx Casino Customer Satisfaction (CSAT) Score
45 / 100
Parx Casino has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
16%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
7%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Parx Casino Customer Satisfaction
Parx Casino's Customer Satisfaction score was rated highest by customers who have used Parx Casino's products/services for 1 to 2 Years, and rated lowest by customers who have used Parx Casino's products/services for 2 to 5 Years.
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Ranked Parx Casino Customer Satisfaction the Highest
Ranked Parx Casino Customer Satisfaction the Lowest
Parx Casino Customer Satisfaction Score by Gender
Male customers rated Parx Casino's Customer Satisfaction score 37 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Parx Casino.
63 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 24% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
26 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 27% | |
Very Dissatisfied | 34% |
Parx Casino Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Parx Casino's Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
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46 / 100
Very Satisfied
33%
Satisfied
13%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
13%
Very Dissatisfied
21%
CSAT according to African American/Black
Parx Casino's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
Parx Casino Customer Satisfaction Score by Age
Parx Casino's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Parx Casino.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 25% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 100% |
Parx Casino Customer Satisfaction Score by Usage
Parx Casino's Customer Satisfaction score was rated the highest by customers who have used Parx Casino's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Parx Casino Customer Satisfaction Score by Industry
Parx Casino's Customer Satisfaction score was rated 0 points by Hospitality industry customers.
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{
"title": "Parx Casino Customer Satisfaction Score by Industry",
"text": "Parx Casino's Customer Satisfaction score was rated 0 points by Hospitality industry customers.",
"bars": [
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Parx Casino's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Parx Casino Customer Service
2.6/5
Parx Casino has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Parx Casino's Customer Service
Address
Bensalem, PA 19020
Website
https://www.parxcasino.com
Quick Insights into Parx Casino Customer Service
Parx Casino's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers who have used Parx Casino's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Parx Casino's Customer Service score.
Ranked Parx Casino Customer Service the Highest
Ranked Parx Casino Customer Service the Lowest
Parx Casino Customer Service Score by Gender
Male customers rated Parx Casino's Customer Service score 1 stars higher than Female customers.
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Male
2.8/5
Female
1.8/5
Parx Casino Customer Service Score by Ethnicity
Parx Casino's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Parx Casino.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 2 | African American/Black | 2 |
Parx Casino Customer Service Score by Age
Parx Casino's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Parx Casino.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
56-60 4.6 | 56-60 | 4.6 |
Parx Casino Customer Service Score by Usage
Parx Casino's Customer Service score was rated the highest by customers who have used Parx Casino's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Parx Casino Customer Service Score by Industry
Parx Casino's Customer Service score was rated 1.5 stars by Hospitality industry customers.
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Parx Casino as an Employer
Consumer vs. Employees
Parx Casino scored a -17 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Parx Casino would recommend the brand to a friend. ENPS measures how likely Parx Casino employees would recommend working at Parx Casino to a friend.
Net Promoter Score
-17
NPS Score
| 36% | Promoters |
|---|---|
| 11% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
