25
NPS
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Pasha Group
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About Pasha Group's Brand
transportation and logistics company
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
5/5
Pricing
5/5
Customer Service
Pasha Group NPS
Pasha Group's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Pasha Group's customers would recommend using the product based on a scale of -100 to 100.
Pasha Group Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Pasha Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2025 25 | Jan 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pasha Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Pasha Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pasha Group Product Quality
3.7/5
Pasha Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pasha Group's overall Product Quality score rated by its users and customers.
Pasha Group Product Information
Pasha Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.pashagroup.com
- Company Size
- 501-1,000 Employees
Pasha Group Pricing
Pasha Group ROI & Value For Money
5/5
Pasha Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pasha Group's overall ROI score rated by its users and customers.
Pasha Group Customer Satisfaction (CSAT)
Pasha Group Customer Satisfaction (CSAT) Score
33 / 100
Pasha Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pasha Group Customer Service
5/5
Pasha Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Pasha Group's Customer Service
Address
5725 Paradise Drive, Suite 1000, Corte Madera, CA
Website
http://www.pashagroup.com
Phone Number
4159246213
Pasha Group as an Employer
2.9/5
Pasha Group has a 2.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Pasha Group scored a 25 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Pasha Group would recommend the brand to a friend. ENPS measures how likely Pasha Group employees would recommend working at Pasha Group to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
