79
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Passageways
Marketing or Exec? Claim Your Free Account
About Passageways' Brand
Passageways is a SaaS provider of collaboration solutions for boards and employees.
Brand at a Glance
4.6/5
Product Quality
4.6/5
Pricing
5/5
Customer Service
Passageways NPS
Passageways's Net Promoter Score (NPS) is a 79 with 83% Promoters, 13% Passives, and 4% Detractors. Net Promoter Score tracks whether Passageways's customers would recommend using the product based on a scale of -100 to 100.
Passageways Overall NPS
| 83% | Promoters |
|---|---|
| 13% | Passives |
| 4% | Detractors |
Passageways NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 79 | Aug 2020 | 79 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Passageways NPS by Usage
Passageways's NPS was rated the highest by customers who have used Passageways's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 89 | Less than 1 Year | 89 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
5 to 10 Years 87 | 5 to 10 Years | 87 |
Passageways Product Quality
4.6/5
Passageways has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Passageways' overall Product Quality score rated by its users and customers.
Passageways Product Information
Passageways serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Passageways supports Web devices and offers products for small, medium, and large sized businesses.
Passageways’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- https://www.passageways.com/
- Company Size
- 51-200 Employees
Industry
Tech
Non-Profit
Education
FinTech
SaaS
Languages Supported
English
Passageways Pricing
Passageways ROI & Value For Money
4.6/5
Passageways has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Passageways' overall ROI score rated by its users and customers.
Passageways Pricing Plans
Passageways has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Passageways?
Small Businesses
Medium Businesses
Large Enterprises
Passageways Customer Service
5/5
Passageways has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Passageways' overall Customer Service score rated by its users and customers.
About Passageways's Customer Service
Address
8 North 3rd Street, Suite 101, Lafayette, IN 47901
Website
https://www.passageways.com/
Phone Number
7654040559
Consumer vs. Employees
Passageways scored a 79 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Passageways would recommend the brand to a friend. ENPS measures how likely Passageways employees would recommend working at Passageways to a friend.
Net Promoter Score
79
NPS Score
| 83% | Promoters |
|---|---|
| 13% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
