60
NPS
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Pathao
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About Pathao's Brand
Scalable On Demand Infrastructure for the growing Bangladeshi consumer
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
2.8/5
Customer Service
Pathao NPS
Pathao's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Pathao's customers would recommend using the product based on a scale of -100 to 100.
Pathao Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Pathao NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
May 2022 0 | May 2022 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Dec 2022 50 | Dec 2022 | 50 |
Nov 2023 60 | Nov 2023 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pathao Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Pathao users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pathao Product Quality
3.8/5
Pathao has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Pathao Product Information
Pathao’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Pathao Pricing
Pathao ROI & Value For Money
3.6/5
Pathao has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Pathao Customer Satisfaction (CSAT)
Pathao Customer Satisfaction (CSAT) Score
60 / 100
Pathao has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pathao Customer Service
2.8/5
Pathao has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Pathao's Customer Service
Address
Dhaka, Bangladesh
Consumer vs. Employees
Pathao scored a 60 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Pathao would recommend the brand to a friend. ENPS measures how likely Pathao employees would recommend working at Pathao to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
