-18
NPS
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Patheon
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About Patheon's Brand
Patheon Inc. provides commercial manufacturing and pharmaceutical development services to the pharmaceutical and biotechnology industries
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
2.8/5
Pricing
3.3/5
Customer Service
Patheon NPS
Patheon's Net Promoter Score (NPS) is a -18 with 35% Promoters, 12% Passives, and 53% Detractors. Net Promoter Score tracks whether Patheon's customers would recommend using the product based on a scale of -100 to 100.
Patheon Overall NPS
| 35% | Promoters |
|---|---|
| 12% | Passives |
| 53% | Detractors |
Patheon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 66 | Mar 2022 | 66 |
Jul 2022 0 | Jul 2022 | 0 |
Nov 2022 -17 | Nov 2022 | -17 |
Feb 2023 -37 | Feb 2023 | -37 |
Apr 2023 -33 | Apr 2023 | -33 |
May 2023 -40 | May 2023 | -40 |
Oct 2023 -45 | Oct 2023 | -45 |
Feb 2024 -24 | Feb 2024 | -24 |
Apr 2024 -29 | Apr 2024 | -29 |
Dec 2024 -34 | Dec 2024 | -34 |
Nov 2025 -25 | Nov 2025 | -25 |
Jan 2026 -18 | Jan 2026 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Patheon NPS by Gender
Patheon's NPS was rated -34 by Male customers on Comparably.
Male
-34
Patheon's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Patheon's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Patheon Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Patheon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Patheon Customer Loyalty Score by Gender
Patheon's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Patheon Product Quality
3.4/5
Patheon has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Patheon Product Information
Patheon’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.patheon.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Patheon Product Quality
Patheon's Product Quality score was rated highest by Male customers.
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Ranked Patheon Product Quality the Highest
Patheon Product Quality Score by Gender
Patheon's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Patheon.
Male
3.1/5
Female
N/A
Patheon Pricing
Patheon ROI & Value For Money
2.8/5
Patheon has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Patheon ROI
Patheon's ROI score was rated highest by Male customers.
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Ranked Patheon ROI the Highest
Patheon ROI Score by Gender
Patheon's ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Patheon Customer Satisfaction (CSAT)
Patheon Customer Satisfaction (CSAT) Score
73 / 100
Patheon has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
53%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Patheon Customer Satisfaction
Patheon's Customer Satisfaction score was rated highest by Male customers.
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Ranked Patheon Customer Satisfaction the Highest
Patheon Customer Satisfaction Score by Gender
Patheon's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Patheon.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
Patheon Customer Service
3.3/5
Patheon has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Patheon's Customer Service
Address
PO Box 110145, Raleigh, NC
Website
http://www.patheon.com
Phone Number
919-226-3200
Quick Insights into Patheon Customer Service
Patheon's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Patheon's Customer Service score.
Ranked Patheon Customer Service the Highest
Patheon Customer Service Score by Gender
Patheon's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Patheon.
Male
3.1/5
Female
N/A
Patheon as an Employer
3.2/5
Patheon has a 3.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Patheon scored a -18 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Patheon would recommend the brand to a friend. ENPS measures how likely Patheon employees would recommend working at Patheon to a friend.
Net Promoter Score
-18
NPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
