-9
NPS
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PathGroup
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About PathGroup's Brand
PathGroup provides anatomic and clinical pathology services in Tennessee, Kentucky, Georgia, Illinois, Indiana, and North Carolina.
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
PathGroup NPS
PathGroup's Net Promoter Score (NPS) is a -9 with 36% Promoters, 19% Passives, and 45% Detractors. Net Promoter Score tracks whether PathGroup's customers would recommend using the product based on a scale of -100 to 100.
PathGroup Overall NPS
| 36% | Promoters |
|---|---|
| 19% | Passives |
| 45% | Detractors |
PathGroup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Nov 2023 -50 | Nov 2023 | -50 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 -25 | Apr 2024 | -25 |
Oct 2024 -20 | Oct 2024 | -20 |
Jan 2025 -34 | Jan 2025 | -34 |
Mar 2025 -43 | Mar 2025 | -43 |
Aug 2025 -25 | Aug 2025 | -25 |
Dec 2025 -11 | Dec 2025 | -11 |
Feb 2026 -20 | Feb 2026 | -20 |
May 2026 -9 | May 2026 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PathGroup NPS by Gender
PathGroup's NPS was rated -100 by Female customers on Comparably.
Female
-100
PathGroup's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
PathGroup's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
PathGroup NPS by Ethnicity
PathGroup's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
PathGroup Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of PathGroup users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PathGroup Customer Loyalty Score by Gender
PathGroup's Customer Loyalty score was rated 10 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PathGroup.
Female
10%
Yes
Male
N/A
Yes
PathGroup Customer Loyalty Score by Ethnicity
PathGroup's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PathGroup.
10
out of 100
Caucasian
PathGroup Product Quality
3.1/5
PathGroup has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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PathGroup Product Information
PathGroup’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.pathgroup.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into PathGroup Product Quality
PathGroup's Product Quality score was rated highest by Caucasian customers.
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Ranked PathGroup Product Quality the Highest
PathGroup Product Quality Score by Gender
PathGroup's Product Quality score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PathGroup.
Female
1.6/5
Male
N/A
PathGroup Product Quality Score by Ethnicity
PathGroup's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PathGroup.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
PathGroup Pricing
PathGroup ROI & Value For Money
2.5/5
PathGroup has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into PathGroup ROI
PathGroup's ROI score was rated highest by Caucasian customers.
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Ranked PathGroup ROI the Highest
PathGroup ROI Score by Gender
PathGroup's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PathGroup.
Female
1.5/5
Male
N/A
PathGroup ROI Score by Ethnicity
PathGroup's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PathGroup.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
PathGroup Customer Satisfaction (CSAT)
PathGroup Customer Satisfaction (CSAT) Score
57 / 100
PathGroup has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PathGroup Customer Satisfaction
PathGroup's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked PathGroup Customer Satisfaction the Highest
PathGroup Customer Satisfaction Score by Gender
PathGroup's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PathGroup.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
PathGroup Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PathGroup's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PathGroup.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
PathGroup Customer Service
2.7/5
PathGroup has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About PathGroup's Customer Service
Address
5301 Virginia Way, Suite 320, Brentwood, TN
Website
http://www.pathgroup.com
Phone Number
615-221-4500
Quick Insights into PathGroup Customer Service
PathGroup's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked PathGroup's Customer Service score.
Ranked PathGroup Customer Service the Highest
PathGroup Customer Service Score by Gender
PathGroup's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PathGroup.
Female
1.5/5
Male
N/A
PathGroup Customer Service Score by Ethnicity
PathGroup's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PathGroup.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Consumer vs. Employees
PathGroup scored a -9 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of PathGroup would recommend the brand to a friend. ENPS measures how likely PathGroup employees would recommend working at PathGroup to a friend.
Net Promoter Score
-9
NPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
