-100
NPS
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Brand Page
PatientPoint
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About PatientPoint's Brand
Our mission is to improve health outcomes through behavior change at the point of care and beyond. Every day, people make choices that shape their health, and at PatientPoint, we strive to support those decisions with the right information delivered at the right time. We're proud to power the largest network of digital devices in doctor's offices across the country — 125,000 healthcare providers, 32,000 offices, 169,000 digital devices, and 14+ specialties, with 1 in 3 prescriptions written by a PatientPoint provider. Through partnerships with trusted healthcare brands like Pfizer, P&G, Sanofi, Merck, NatureMade, and Bristol Myers Squibb, we're making a real difference — reaching more patients every day with the personalized content they need to guide their healthcare decisions.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
3/5
Pricing
3/5
Customer Service
PatientPoint NPS
PatientPoint's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether PatientPoint's customers would recommend using the product based on a scale of -100 to 100.
PatientPoint Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
PatientPoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -100 | Sep 2024 | -100 |
Mar 2026 -100 | Mar 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PatientPoint Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of PatientPoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PatientPoint Product Quality
2.7/5
PatientPoint has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PatientPoint's overall Product Quality score rated by its users and customers.
PatientPoint Product Information
PatientPoint’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.patientpoint.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Media
SaaS
PatientPoint Pricing
PatientPoint ROI & Value For Money
3/5
PatientPoint has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock PatientPoint's overall ROI score rated by its users and customers.
PatientPoint Customer Satisfaction (CSAT)
PatientPoint Customer Satisfaction (CSAT) Score
50 / 100
PatientPoint has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PatientPoint Customer Service
3/5
PatientPoint has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock PatientPoint's overall Customer Service score rated by its users and customers.
About PatientPoint's Customer Service
Address
5901 E Galbraith Rd, Cincinnati, OH 45236
Website
https://www.patientpoint.com
Phone Number
513-792-6147
PatientPoint's Social Links
PatientPoint as an Employer
4.5/5
PatientPoint has a 4.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
PatientPoint scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of PatientPoint would recommend the brand to a friend. ENPS measures how likely PatientPoint employees would recommend working at PatientPoint to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 22% | Promoters |
|---|---|
| 56% | Passive |
| 22% | Detractors |
