-33
NPS
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Patina Restaurant Group
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About Patina Restaurant Group's Brand
Brand at a Glance
67%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Patina Restaurant Group NPS
Patina Restaurant Group's Net Promoter Score (NPS) is a -33 with 27% Promoters, 13% Passives, and 60% Detractors. Net Promoter Score tracks whether Patina Restaurant Group's customers would recommend using the product based on a scale of -100 to 100.
Patina Restaurant Group Overall NPS
| 27% | Promoters |
|---|---|
| 13% | Passives |
| 60% | Detractors |
Patina Restaurant Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Sep 2021 -33 | Sep 2021 | -33 |
Mar 2022 -25 | Mar 2022 | -25 |
May 2022 -34 | May 2022 | -34 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -11 | Jul 2022 | -11 |
Feb 2023 0 | Feb 2023 | 0 |
Jun 2023 -17 | Jun 2023 | -17 |
Jul 2023 -24 | Jul 2023 | -24 |
Sep 2023 -29 | Sep 2023 | -29 |
Aug 2025 -34 | Aug 2025 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Patina Restaurant Group Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Patina Restaurant Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Patina Restaurant Group Product Quality
2.8/5
Patina Restaurant Group has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Patina Restaurant Group Product Information
Patina Restaurant Group’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.patinagroup.com/
Industry
Tech
Patina Restaurant Group Pricing
Patina Restaurant Group ROI & Value For Money
2.8/5
Patina Restaurant Group has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Patina Restaurant Group Customer Satisfaction (CSAT)
Patina Restaurant Group Customer Satisfaction (CSAT) Score
55 / 100
Patina Restaurant Group has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Patina Restaurant Group Customer Service
2.8/5
Patina Restaurant Group has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Patina Restaurant Group's Customer Service
Address
Santa Monica, CA
Website
http://www.patinagroup.com/
Patina Restaurant Group as an Employer
3.8/5
Patina Restaurant Group has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Patina Restaurant Group scored a -33 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Patina Restaurant Group would recommend the brand to a friend. ENPS measures how likely Patina Restaurant Group employees would recommend working at Patina Restaurant Group to a friend.
Net Promoter Score
-33
NPS Score
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
