-20
NPS
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Patterson Companies
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About Patterson Companies' Brand
Patterson Companies is an industry-leading specialty distributor serving the dental, veterinary and rehabilitation supply markets.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Patterson Companies CMO
Patterson Companies NPS
Patterson Companies's Net Promoter Score (NPS) is a -20 with 34% Promoters, 12% Passives, and 54% Detractors. Net Promoter Score tracks whether Patterson Companies's customers would recommend using the product based on a scale of -100 to 100.
Patterson Companies Overall NPS
| 34% | Promoters |
|---|---|
| 12% | Passives |
| 54% | Detractors |
Patterson Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 6 | Dec 2022 | 6 |
Jan 2023 0 | Jan 2023 | 0 |
Jul 2023 -7 | Jul 2023 | -7 |
Oct 2023 -12 | Oct 2023 | -12 |
Jan 2024 -12 | Jan 2024 | -12 |
Feb 2024 -15 | Feb 2024 | -15 |
Mar 2024 -19 | Mar 2024 | -19 |
May 2024 -24 | May 2024 | -24 |
Jul 2024 -18 | Jul 2024 | -18 |
Aug 2024 -13 | Aug 2024 | -13 |
Dec 2024 -16 | Dec 2024 | -16 |
Jul 2025 -20 | Jul 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Patterson Companies NPS by Gender
Patterson Companies's NPS was rated -33 by Male customers on Comparably.
Male
-33
Patterson Companies's NPS was rated -33 by Male customers on Comparably.
17%
Promoters
33%
Passives
50%
Detractors
Female
N/A
Patterson Companies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Patterson Companies Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Patterson Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Patterson Companies Customer Loyalty Score by Gender
Patterson Companies's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Patterson Companies Product Quality
2.8/5
Patterson Companies has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Patterson Companies Product Information
Patterson Companies’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Quick Insights into Patterson Companies Product Quality
Patterson Companies's Product Quality score was rated highest by Male customers.
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Ranked Patterson Companies Product Quality the Highest
Patterson Companies Product Quality Score by Gender
Patterson Companies's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Patterson Companies Pricing
Patterson Companies ROI & Value For Money
3.2/5
Patterson Companies has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Patterson Companies ROI
Patterson Companies's ROI score was rated highest by Male customers.
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Ranked Patterson Companies ROI the Highest
Patterson Companies ROI Score by Gender
Patterson Companies's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Patterson Companies Customer Satisfaction (CSAT)
Patterson Companies Customer Satisfaction (CSAT) Score
44 / 100
Patterson Companies has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Patterson Companies Customer Service
3.1/5
Patterson Companies has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Patterson Companies's Customer Service
Address
1031 Mendota Heights Rd., Saint Paul, MN 55120
Website
http://pattersoncompanies.com
Phone Number
(651)686-1600
Quick Insights into Patterson Companies Customer Service
Patterson Companies's Customer Service score was rated highest by Male customers.
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Ranked Patterson Companies Customer Service the Highest
Patterson Companies Customer Service Score by Gender
Patterson Companies's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Patterson Companies.
Male
3.1/5
Female
N/A
Patterson Companies as an Employer
2.9/5
Patterson Companies has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Patterson Companies scored a -20 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Patterson Companies would recommend the brand to a friend. ENPS measures how likely Patterson Companies employees would recommend working at Patterson Companies to a friend.
Net Promoter Score
-20
NPS Score
| 34% | Promoters |
|---|---|
| 12% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 36% | Promoters |
|---|---|
| 10% | Passive |
| 54% | Detractors |
