-32
NPS
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Paul Davis Restoration
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About Paul Davis Restoration's Brand
Paul Davis is a franchise organization that provides services to cleanup and repair damage to residential and commercial properties.
Brand at a Glance
56%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Paul Davis Restoration NPS
Paul Davis Restoration's Net Promoter Score (NPS) is a -32 with 30% Promoters, 8% Passives, and 62% Detractors. Net Promoter Score tracks whether Paul Davis Restoration's customers would recommend using the product based on a scale of -100 to 100.
Paul Davis Restoration Overall NPS
| 30% | Promoters |
|---|---|
| 8% | Passives |
| 62% | Detractors |
Paul Davis Restoration NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -37 | Feb 2024 | -37 |
Apr 2024 -35 | Apr 2024 | -35 |
May 2024 -35 | May 2024 | -35 |
Jun 2024 -35 | Jun 2024 | -35 |
Jul 2024 -37 | Jul 2024 | -37 |
Aug 2024 -37 | Aug 2024 | -37 |
Oct 2024 -35 | Oct 2024 | -35 |
Mar 2025 -37 | Mar 2025 | -37 |
Apr 2025 -37 | Apr 2025 | -37 |
Jul 2025 -32 | Jul 2025 | -32 |
Aug 2025 -32 | Aug 2025 | -32 |
Oct 2025 -32 | Oct 2025 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paul Davis Restoration NPS by Gender
Female customers rated Paul Davis Restoration's NPS 7 points higher than Male customers.
Male
-53
Paul Davis Restoration's NPS was rated -53 by Male customers on Comparably.
21%
Promoters
5%
Passives
74%
Detractors
Female
-46
Paul Davis Restoration's NPS was rated -46 by Female customers on Comparably.
27%
Promoters
0%
Passives
73%
Detractors
Paul Davis Restoration NPS by Ethnicity
Paul Davis Restoration's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -38 | Caucasian | -38 |
Other -100 | Other | -100 |
Paul Davis Restoration NPS by Age
Paul Davis Restoration's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Paul Davis Restoration NPS by Usage
Paul Davis Restoration's NPS was rated the highest by customers who have used Paul Davis Restoration's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
Paul Davis Restoration Customer Reviews
Out of the 7 Paul Davis Restoration customer reviews 1 was positive and 6 were constructive. Paul Davis Restoration customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Paul Davis Restoration Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Paul Davis Restoration users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paul Davis Restoration Customer Loyalty Score by Gender
Male customers rated Paul Davis Restoration's Customer Loyalty score 2% higher than Female customers.
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Male
53%
Yes
Female
51%
Yes
Paul Davis Restoration Customer Loyalty Score by Ethnicity
Paul Davis Restoration's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Paul Davis Restoration.
55
out of 100
Caucasian
28
out of 100
Other
Paul Davis Restoration Customer Loyalty Score by Age
Paul Davis Restoration's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 33% | 36-40 | 33% |
41-45 70% | 41-45 | 70% |
51-55 40% | 51-55 | 40% |
56-60 55% | 56-60 | 55% |
66+ 46% | 66+ | 46% |
Paul Davis Restoration Customer Loyalty Score by Usage
Paul Davis Restoration's Customer Loyalty score was rated the highest by customers who have used Paul Davis Restoration's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Paul Davis Restoration Customer Loyalty Score by Industry
Paul Davis Restoration's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Paul Davis Restoration Product Quality
2.3/5
Paul Davis Restoration has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Paul Davis Restoration Product Information
Paul Davis Restoration’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Paul Davis Restoration's product the highest. Reviewers from the Construction industry rated Paul Davis Restoration the lowest at 1.6.
- Website
- http://pauldavis.com
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Quick Insights into Paul Davis Restoration Product Quality
Paul Davis Restoration's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by Other customers.
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Ranked Paul Davis Restoration Product Quality the Highest
Ranked Paul Davis Restoration Product Quality the Lowest
Paul Davis Restoration Product Quality Score by Gender
Male customers rated Paul Davis Restoration's Product Quality score 0.1 stars higher than Female customers.
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Male
1.9/5
Female
1.8/5
Paul Davis Restoration Product Quality Score by Ethnicity
Paul Davis Restoration's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Paul Davis Restoration.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Paul Davis Restoration Product Quality Score by Age
Paul Davis Restoration's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Paul Davis Restoration.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.6 | 56-60 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
Paul Davis Restoration Product Quality Score by Usage
Paul Davis Restoration's Product Quality score was rated the highest by customers who have used Paul Davis Restoration's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Paul Davis Restoration Product Quality Score by Industry
Paul Davis Restoration's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Paul Davis Restoration Pricing
Paul Davis Restoration ROI & Value For Money
2.3/5
Paul Davis Restoration has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Paul Davis Restoration Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Construction industry think that they had the lowest ROI from Paul Davis Restoration.
Quick Insights into Paul Davis Restoration ROI
Paul Davis Restoration's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by Other customers.
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Ranked Paul Davis Restoration ROI the Highest
Ranked Paul Davis Restoration ROI the Lowest
Paul Davis Restoration ROI Score by Gender
Paul Davis Restoration's ROI score was rated 1.8 by both Female and Male customers on Comparably.
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Male
1.8/5
Female
1.8/5
Paul Davis Restoration ROI Score by Ethnicity
Paul Davis Restoration's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Paul Davis Restoration.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Paul Davis Restoration ROI Score by Age
Paul Davis Restoration's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Paul Davis Restoration.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
51-55 2 | 51-55 | 2 |
56-60 2.9 | 56-60 | 2.9 |
66+ 1.6 | 66+ | 1.6 |
Paul Davis Restoration ROI Score by Usage
Paul Davis Restoration's ROI score was rated the highest by customers who have used Paul Davis Restoration's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Paul Davis Restoration ROI Score by Industry
Paul Davis Restoration's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Construction industry customers.
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Paul Davis Restoration Customer Satisfaction (CSAT)
Paul Davis Restoration Customer Satisfaction (CSAT) Score
39 / 100
Paul Davis Restoration has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
14%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Paul Davis Restoration Customer Satisfaction
Paul Davis Restoration's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked Paul Davis Restoration Customer Satisfaction the Highest
Ranked Paul Davis Restoration Customer Satisfaction the Lowest
Paul Davis Restoration Customer Satisfaction Score by Gender
Male customers rated Paul Davis Restoration's Customer Satisfaction score 3 points higher than Female customers.
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30 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 59% |
27 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 55% |
Paul Davis Restoration Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Paul Davis Restoration's Customer Satisfaction (CSAT) score was rated 35% according to Caucasian users and customers.
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35 / 100
Very Satisfied
22%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
52%
CSAT according to Other
Paul Davis Restoration's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Paul Davis Restoration.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
Paul Davis Restoration Customer Satisfaction Score by Age
Paul Davis Restoration's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Paul Davis Restoration.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 25% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 66+ | 11% |
Paul Davis Restoration Customer Satisfaction Score by Usage
Paul Davis Restoration's Customer Satisfaction score was rated the highest by customers who have used Paul Davis Restoration's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Paul Davis Restoration Customer Satisfaction Score by Industry
Paul Davis Restoration's Customer Satisfaction score was rated 33 points by Construction industry customers.
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{
"title": "Paul Davis Restoration Customer Satisfaction Score by Industry",
"text": "Paul Davis Restoration's Customer Satisfaction score was rated 33 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Paul Davis Restoration's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Paul Davis Restoration Customer Service
2.2/5
Paul Davis Restoration has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Paul Davis Restoration's Customer Service
Address
1 Independent Drive Suite 2300, Jacksonville, FL
Website
http://pauldavis.com
Phone Number
904-737-2779
Quick Insights into Paul Davis Restoration Customer Service
Paul Davis Restoration's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Paul Davis Restoration's Customer Service score.
Ranked Paul Davis Restoration Customer Service the Highest
Ranked Paul Davis Restoration Customer Service the Lowest
Paul Davis Restoration Customer Service Score by Gender
Female customers rated Paul Davis Restoration's Customer Service score 0.3 stars higher than Male customers.
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Male
1.7/5
Female
2/5
Paul Davis Restoration Customer Service Score by Ethnicity
Paul Davis Restoration's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Paul Davis Restoration.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Paul Davis Restoration Customer Service Score by Age
Paul Davis Restoration's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Paul Davis Restoration.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
51-55 2 | 51-55 | 2 |
56-60 2.6 | 56-60 | 2.6 |
66+ 1.6 | 66+ | 1.6 |
Paul Davis Restoration Customer Service Score by Usage
Paul Davis Restoration's Customer Service score was rated the highest by customers who have used Paul Davis Restoration's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Paul Davis Restoration Customer Service Score by Industry
Paul Davis Restoration's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Construction industry customers.
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Paul Davis Restoration as an Employer
2.5/5
Paul Davis Restoration has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Paul Davis Restoration scored a -32 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Paul Davis Restoration would recommend the brand to a friend. ENPS measures how likely Paul Davis Restoration employees would recommend working at Paul Davis Restoration to a friend.
Net Promoter Score
-32
NPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 32% | Promoters |
|---|---|
| 13% | Passive |
| 55% | Detractors |
