23
NPS
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Paul Hastings
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About Paul Hastings' Brand
Brand at a Glance
59%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Paul Hastings NPS
Paul Hastings's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Paul Hastings's customers would recommend using the product based on a scale of -100 to 100.
Paul Hastings Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Paul Hastings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 20 | Aug 2023 | 20 |
Sep 2023 33 | Sep 2023 | 33 |
Apr 2024 43 | Apr 2024 | 43 |
May 2025 25 | May 2025 | 25 |
Aug 2025 22 | Aug 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paul Hastings NPS by Gender
Paul Hastings's NPS was rated -34 by Female customers on Comparably.
Female
-34
Paul Hastings's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Paul Hastings's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Paul Hastings Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Paul Hastings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Paul Hastings Customer Loyalty Score by Gender
Paul Hastings's Customer Loyalty score was rated 40 by Female customers on Comparably.
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Female
40%
Yes
Male
N/A
Yes
Paul Hastings Product Quality
3.9/5
Paul Hastings has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Paul Hastings Product Information
Paul Hastings’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.paulhastings.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Consumer Services
Government & Legal
Media
Small Business Services
Sports & Entertainment
Quick Insights into Paul Hastings Product Quality
Paul Hastings's Product Quality score was rated highest by Female customers.
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Ranked Paul Hastings Product Quality the Highest
Paul Hastings Product Quality Score by Gender
Paul Hastings's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Paul Hastings.
Female
3.5/5
Male
N/A
Paul Hastings Pricing
Paul Hastings ROI & Value For Money
3.6/5
Paul Hastings has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Paul Hastings ROI
Paul Hastings's ROI score was rated highest by Female customers.
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Ranked Paul Hastings ROI the Highest
Paul Hastings ROI Score by Gender
Paul Hastings's ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Paul Hastings Customer Satisfaction (CSAT)
Paul Hastings Customer Satisfaction (CSAT) Score
100 / 100
Paul Hastings has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paul Hastings Customer Service
3.6/5
Paul Hastings has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Paul Hastings's Customer Service
Address
Los Angeles, CA
Website
http://www.paulhastings.com
Quick Insights into Paul Hastings Customer Service
Paul Hastings's Customer Service score was rated highest by Female customers.
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Ranked Paul Hastings Customer Service the Highest
Paul Hastings Customer Service Score by Gender
Paul Hastings's Customer Service score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Paul Hastings.
Female
2.8/5
Male
N/A
Paul Hastings as an Employer
3.7/5
Paul Hastings has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Paul Hastings scored a 23 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Paul Hastings would recommend the brand to a friend. ENPS measures how likely Paul Hastings employees would recommend working at Paul Hastings to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
