10
NPS
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Pavilions
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About Pavilions' Brand
Pavilions markets are more upscale and feature a larger selection of organic food, wine, and other speciality foods.
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Pavilions NPS
Pavilions's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Pavilions's customers would recommend using the product based on a scale of -100 to 100.
Pavilions Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Pavilions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -25 | Jul 2022 | -25 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 17 | Jan 2023 | 17 |
Feb 2023 -1 | Feb 2023 | -1 |
Apr 2023 13 | Apr 2023 | 13 |
Sep 2023 22 | Sep 2023 | 22 |
Oct 2023 10 | Oct 2023 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pavilions Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Pavilions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pavilions Product Quality
3.3/5
Pavilions has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Pavilions' overall Product Quality score rated by its users and customers.
Pavilions Product Information
Pavilions’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.pavilions.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Food and Beverages
Pavilions Pricing
Pavilions ROI & Value For Money
3.3/5
Pavilions has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Pavilions Customer Satisfaction (CSAT)
Pavilions Customer Satisfaction (CSAT) Score
67 / 100
Pavilions has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
44%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pavilions Customer Service
3.5/5
Pavilions has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Pavilions's Customer Service
Address
1213 Fair Oaks Ave, South Pasadena, CA 91030
Website
http://www.pavilions.com/
Pavilions as an Employer
Consumer vs. Employees
Pavilions scored a 10 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Pavilions would recommend the brand to a friend. ENPS measures how likely Pavilions employees would recommend working at Pavilions to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
