0
NPS
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Paws, Inc
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About Paws, Inc's Brand
Paws, Inc., was founded in 1981 by cartoonist Jim Davis, as a creative house to support Garfield licensing.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Paws, Inc NPS
Paws, Inc's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Paws, Inc's customers would recommend using the product based on a scale of -100 to 100.
Paws, Inc Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Paws, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paws, Inc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Paws, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paws, Inc Product Quality
3.7/5
Paws, Inc has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Paws, Inc Product Information
Paws, Inc’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://garfield.com
- Company Size
- 11-50 Employees
Paws, Inc Pricing
Paws, Inc ROI & Value For Money
3.7/5
Paws, Inc has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Paws, Inc Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paws, Inc Customer Service
3.7/5
Paws, Inc has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Paws, Inc's overall Customer Service score rated by its users and customers.
About Paws, Inc's Customer Service
Website
http://garfield.com
Consumer vs. Employees
Paws, Inc scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Paws, Inc would recommend the brand to a friend. ENPS measures how likely Paws, Inc employees would recommend working at Paws, Inc to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
