34
NPS
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Pax8
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About Pax8 Brand
Pax8 is the best place to buy cloud products.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Pax8 NPS
Pax8's Net Promoter Score (NPS) is a 34 with 64% Promoters, 6% Passives, and 30% Detractors. Net Promoter Score tracks whether Pax8's customers would recommend using the product based on a scale of -100 to 100.
Pax8 Overall NPS
| 64% | Promoters |
|---|---|
| 6% | Passives |
| 30% | Detractors |
Pax8 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 41 | Jan 2023 | 41 |
Feb 2023 45 | Feb 2023 | 45 |
Mar 2023 45 | Mar 2023 | 45 |
Jun 2023 37 | Jun 2023 | 37 |
Aug 2023 41 | Aug 2023 | 41 |
Oct 2023 48 | Oct 2023 | 48 |
Nov 2023 42 | Nov 2023 | 42 |
Mar 2024 36 | Mar 2024 | 36 |
Aug 2024 37 | Aug 2024 | 37 |
Sep 2024 39 | Sep 2024 | 39 |
Oct 2024 37 | Oct 2024 | 37 |
Oct 2025 33 | Oct 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pax8 NPS by Gender
Pax8's NPS was rated 100 by Male customers on Comparably.
Male
100
Pax8's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Pax8's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Pax8 NPS by Ethnicity
Pax8's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Pax8 NPS by Usage
Pax8's NPS was rated 100 points by customers who have used Pax8's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
Pax8 Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Pax8 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pax8 Customer Loyalty Score by Gender
Pax8's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pax8.
Male
78%
Yes
Female
N/A
Yes
Pax8 Customer Loyalty Score by Ethnicity
Pax8's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pax8.
82
out of 100
Caucasian
Pax8 Customer Loyalty Score by Usage
Pax8's Customer Loyalty score was rated 78% by customers who have used Pax8's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pax8 Customer Loyalty Score by Industry
Pax8's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Pax8 Product Quality
3.9/5
Pax8 has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Pax8 Product Information
Pax8’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Pax8's product the highest.
- Website
- https://www.pax8.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Marketplaces
Productivity
SaaS
Quick Insights into Pax8 Product Quality
Pax8's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Pax8 Product Quality.
Ranked Pax8 Product Quality the Highest
Pax8 Product Quality Score by Gender
Pax8's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pax8.
Male
5/5
Female
N/A
Pax8 Product Quality Score by Ethnicity
Pax8's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pax8.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Pax8 Product Quality Score by Usage
Pax8's Product Quality score was rated 4.4 stars by customers who have used Pax8's products/services for 1 to 2 Years.
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Pax8 Product Quality Score by Industry
Pax8's Product Quality score was rated 4.1 stars by Tech industry customers.
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Pax8 Pricing
Pax8 ROI & Value For Money
4/5
Pax8 has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Pax8 Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Pax8 ROI
Pax8's ROI score was rated highest by Male customers.
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Ranked Pax8 ROI the Highest
Pax8 ROI Score by Gender
Pax8's ROI score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pax8.
Male
4.7/5
Female
N/A
Pax8 ROI Score by Ethnicity
Pax8's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pax8.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Pax8 ROI Score by Usage
Pax8's ROI score was rated 4.4 stars by customers who have used Pax8's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pax8 ROI Score by Industry
Pax8's ROI score was rated 4.1 stars by Tech industry customers.
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Pax8 Customer Satisfaction (CSAT)
Pax8 Customer Satisfaction (CSAT) Score
70 / 100
Pax8 has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
10%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
10%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pax8 Customer Satisfaction
Pax8's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Pax8 Customer Satisfaction.
Ranked Pax8 Customer Satisfaction the Highest
Pax8 Customer Satisfaction Score by Gender
Pax8's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pax8.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Pax8 Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pax8 Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pax8.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Pax8 Customer Satisfaction Score by Usage
Pax8's Customer Satisfaction score was rated 67 points by customers who have used Pax8's products/services for 1 to 2 Years.
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Pax8 Customer Service
3.7/5
Pax8 has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Pax8's Customer Service
Address
5500 S Quebec Street, Suite 3900, Denver, CO 80111
Website
https://www.pax8.com
Phone Number
1-855-884-PAX8
Pax8's Social Links
Quick Insights into Pax8 Customer Service
Pax8's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Pax8 Customer Service score.
Ranked Pax8 Customer Service the Highest
Pax8 Customer Service Score by Gender
Pax8's Customer Service score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pax8.
Male
4.9/5
Female
N/A
Pax8 Customer Service Score by Ethnicity
Pax8's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pax8.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Pax8 Customer Service Score by Usage
Pax8's Customer Service score was rated 4.5 stars by customers who have used Pax8's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Pax8 Customer Service Score by Industry
Pax8's Customer Service score was rated 2.7 stars by Tech industry customers.
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Pax8 as an Employer
4.7/5
Pax8 has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pax8 scored a 34 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Pax8 would recommend the brand to a friend. ENPS measures how likely Pax8 employees would recommend working at Pax8 to a friend.
Net Promoter Score
34
NPS Score
| 64% | Promoters |
|---|---|
| 6% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 68% | Promoters |
|---|---|
| 19% | Passive |
| 13% | Detractors |
