14
NPS
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PayFactors
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About PayFactors' Brand
PayFactors is changing the way companies attract and retain top talent through innovative compensation based tools and analytics.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
PayFactors NPS
PayFactors's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether PayFactors's customers would recommend using the product based on a scale of -100 to 100.
PayFactors Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
PayFactors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Dec 2020 0 | Dec 2020 | 0 |
Nov 2021 -33 | Nov 2021 | -33 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 20 | Dec 2022 | 20 |
Oct 2023 33 | Oct 2023 | 33 |
Dec 2023 15 | Dec 2023 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PayFactors Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of PayFactors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PayFactors Product Quality
3.4/5
PayFactors has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock PayFactors' overall Product Quality score rated by its users and customers.
PayFactors Product Information
PayFactors’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.payfactors.com
- Company Size
- 201-500 Employees
Industry
Tech
PayFactors Pricing
PayFactors ROI & Value For Money
3.5/5
PayFactors has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PayFactors' overall ROI score rated by its users and customers.
PayFactors Customer Satisfaction (CSAT)
PayFactors Customer Satisfaction (CSAT) Score
75 / 100
PayFactors has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PayFactors Customer Service
4/5
PayFactors has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PayFactors' overall Customer Service score rated by its users and customers.
About PayFactors's Customer Service
Address
2 Adams Place, Quincy, MA 02169
Website
http://www.payfactors.com
Phone Number
1-800-251-9267
PayFactors's Social Links
PayFactors as an Employer
4.6/5
PayFactors has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
PayFactors scored a 14 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of PayFactors would recommend the brand to a friend. ENPS measures how likely PayFactors employees would recommend working at PayFactors to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
