79
NPS
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Brand Page
PayFit
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About PayFit's Brand
Developer of an employee payroll software designed to easily manage payroll and leave. The company's employee payroll software facilitates small businesses to manage their employee payrolls and pay slips, enabling them to get automated monthly payments to their bank accounts.
Brand at a Glance
4.2/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
PayFit NPS
PayFit's Net Promoter Score (NPS) is a 79 with 86% Promoters, 7% Passives, and 7% Detractors. Net Promoter Score tracks whether PayFit's customers would recommend using the product based on a scale of -100 to 100.
PayFit Overall NPS
| 86% | Promoters |
|---|---|
| 7% | Passives |
| 7% | Detractors |
PayFit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 78 | Aug 2020 | 78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PayFit Product Quality
4.2/5
PayFit has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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PayFit Product Information
PayFit serves markets in Europe and United Kingdom. PayFit supports Web devices and offers products for small and medium sized businesses.
PayFit’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.payfit.com
- Company Size
- 11-50 Employees
Languages Supported
English
French
German
Spanish
Product Type
Human Resources (HR) Software
Payroll Software
Time Tracking Software
Absence & Leave Management Software
PayFit Pricing
PayFit ROI & Value For Money
4.1/5
PayFit has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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PayFit Pricing Plans
PayFit has a pricing structure that accommodates small and medium businesses.
Who Uses PayFit?
Small Businesses
Medium Businesses
PayFit Customer Service
5/5
PayFit has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About PayFit's Customer Service
Address
45 avenue des ternes, Paris, 75017 France
Website
www.payfit.com
Consumer vs. Employees
PayFit scored a 79 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of PayFit would recommend the brand to a friend. ENPS measures how likely PayFit employees would recommend working at PayFit to a friend.
Net Promoter Score
79
NPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
