11
NPS
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PayJoy
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About PayJoy's Brand
PayJoy is a mobile based consumer finance software that enables users to choose a payment plan to unlock the purchased smartphone.
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
PayJoy NPS
PayJoy's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether PayJoy's customers would recommend using the product based on a scale of -100 to 100.
PayJoy Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
PayJoy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Aug 2022 33 | Aug 2022 | 33 |
Nov 2022 50 | Nov 2022 | 50 |
Dec 2022 60 | Dec 2022 | 60 |
Mar 2023 34 | Mar 2023 | 34 |
Aug 2023 25 | Aug 2023 | 25 |
Jul 2025 11 | Jul 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PayJoy Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of PayJoy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PayJoy Product Quality
4/5
PayJoy has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PayJoy's overall Product Quality score rated by its users and customers.
PayJoy Product Information
PayJoy’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://payjoy.com
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Mobile App
PayJoy Pricing
PayJoy ROI & Value For Money
4/5
PayJoy has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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PayJoy Customer Satisfaction (CSAT)
PayJoy Customer Satisfaction (CSAT) Score
72 / 100
PayJoy has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
58%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PayJoy Customer Service
4/5
PayJoy has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About PayJoy's Customer Service
Address
679 3rd Street, San Francisco, CA 94107
Website
http://payjoy.com
Phone Number
408-455-6781
PayJoy as an Employer
3.0/5
PayJoy has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
PayJoy scored a 11 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of PayJoy would recommend the brand to a friend. ENPS measures how likely PayJoy employees would recommend working at PayJoy to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 42% | Promoters |
|---|---|
| 0% | Passive |
| 58% | Detractors |
