58
NPS
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Brand Page
Payment Rails
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About Payment Rails' Brand
Simplifying cross-border payouts for online marketplaces, share economy, crowdsourcing, app stores, crowdfunding, and affiliate platforms.
Brand at a Glance
4.3/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Payment Rails NPS
Payment Rails's Net Promoter Score (NPS) is a 58 with 72% Promoters, 14% Passives, and 14% Detractors. Net Promoter Score tracks whether Payment Rails's customers would recommend using the product based on a scale of -100 to 100.
Payment Rails Overall NPS
| 72% | Promoters |
|---|---|
| 14% | Passives |
| 14% | Detractors |
Payment Rails NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 58 | Aug 2020 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Payment Rails NPS by Usage
Payment Rails's NPS was rated the highest by customers who have used Payment Rails's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
Payment Rails Product Quality
4.3/5
Payment Rails has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Payment Rails Product Information
Payment Rails serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Germany. Payment Rails supports Web devices and offers products for small, medium, and large sized businesses.
Payment Rails’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.paymentrails.com
- Company Size
- 1-10 Employees
Languages Supported
English
Product Type
Affiliate Marketing Software
Accounts Payable Software
Payment Rails Pricing
Payment Rails ROI & Value For Money
4.4/5
Payment Rails has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Payment Rails Pricing Plans
Payment Rails has a pricing structure that accommodates small, medium, and large businesses. Starting from $49/month, Payment Rails uses a subscription model and offers the following: Grow: $49/month, Platform: $199/month, and Transaction fees are also added to payments. Contact Payment Rails for more information..
Who Uses Payment Rails?
Small Businesses
Medium Businesses
Large Enterprises
Payment Rails Customer Service
5/5
Payment Rails has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Payment Rails's Customer Service
Address
130 King Street West, Canada
Website
http://www.paymentrails.com
