68
NPS
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Paysafe Group
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About Paysafe Group's Brand
Provider of online payment services. The company's services operates an online platform which provides prepaid payment methods through account and a variety of white label products from merchant acquiring to payment gateways and integrated payments, alternative payments to omnichannel and secure cross-border e-commerce, mobile order and delivery by offering a unique suite of processing and acquiring services including access to a global payment network.
Brand at a Glance
69%
Customer Loyalty
2.8/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
Paysafe Group NPS
Paysafe Group's Net Promoter Score (NPS) is a 68 with 80% Promoters, 8% Passives, and 12% Detractors. Net Promoter Score tracks whether Paysafe Group's customers would recommend using the product based on a scale of -100 to 100.
Paysafe Group Overall NPS
| 80% | Promoters |
|---|---|
| 8% | Passives |
| 12% | Detractors |
Paysafe Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 73 | Sep 2022 | 73 |
Jan 2023 71 | Jan 2023 | 71 |
Nov 2023 71 | Nov 2023 | 71 |
Dec 2023 69 | Dec 2023 | 69 |
Jan 2024 68 | Jan 2024 | 68 |
Feb 2024 70 | Feb 2024 | 70 |
Mar 2024 69 | Mar 2024 | 69 |
Apr 2024 69 | Apr 2024 | 69 |
Jun 2024 68 | Jun 2024 | 68 |
Jul 2024 68 | Jul 2024 | 68 |
Oct 2024 70 | Oct 2024 | 70 |
Oct 2025 68 | Oct 2025 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paysafe Group NPS by Gender
Female customers rated Paysafe Group's NPS 80 points higher than Male customers.
Male
20
Paysafe Group's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
100
Paysafe Group's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Paysafe Group NPS by Ethnicity
Paysafe Group's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Paysafe Group NPS by Usage
Paysafe Group's NPS was rated the highest by customers who have used Paysafe Group's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Paysafe Group Customer Reviews
Out of the 2 Paysafe Group customer reviews 2 were positive and 0 were constructive. Paysafe Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Paysafe Group Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Paysafe Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paysafe Group Customer Loyalty Score by Gender
Male customers rated Paysafe Group's Customer Loyalty score 42% higher than Female customers.
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Male
82%
Yes
Female
40%
Yes
Paysafe Group Customer Loyalty Score by Ethnicity
Paysafe Group's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Paysafe Group.
78
out of 100
Caucasian
Paysafe Group Customer Loyalty Score by Usage
Paysafe Group's Customer Loyalty score was rated 70% by customers who have used Paysafe Group's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Paysafe Group Customer Loyalty Score by Industry
Paysafe Group's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Paysafe Group Product Quality
2.8/5
Paysafe Group has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Paysafe Group Product Information
Paysafe Group serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Paysafe Group supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Paysafe Group’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Paysafe Group's product the highest. Reviewers from the Tech industry rated Paysafe Group the lowest at 3.7.
- Website
- www.paysafe.com
- Company Size
- 1,001-5,000 Employees
Languages Supported
English
Product Type
Payment Management Software
Payment Gateway Software
Quick Insights into Paysafe Group Product Quality
Paysafe Group's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Paysafe Group's products/services for 5 to 10 Years.
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Ranked Paysafe Group Product Quality the Highest
Ranked Paysafe Group Product Quality the Lowest
Paysafe Group Product Quality Score by Gender
Female customers rated Paysafe Group's Product Quality score 2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Paysafe Group.
Male
3/5
Female
5/5
Paysafe Group Product Quality Score by Ethnicity
Paysafe Group's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Paysafe Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Paysafe Group Product Quality Score by Usage
Paysafe Group's Product Quality score was rated the highest by customers who have used Paysafe Group's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Paysafe Group Product Quality Score by Industry
Paysafe Group's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Paysafe Group Pricing
Paysafe Group ROI & Value For Money
3.2/5
Paysafe Group has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Paysafe Group Pricing Plans
Paysafe Group has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Paysafe Group?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Paysafe Group ROI
Paysafe Group's ROI score was rated highest by customers who have used Paysafe Group's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Paysafe Group ROI the Highest
Ranked Paysafe Group ROI the Lowest
Paysafe Group ROI Score by Gender
Female customers rated Paysafe Group's ROI score 1.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Paysafe Group.
Male
2.9/5
Female
4.8/5
Paysafe Group ROI Score by Ethnicity
Paysafe Group's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Paysafe Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Paysafe Group ROI Score by Usage
Paysafe Group's ROI score was rated 4.8 stars by customers who have used Paysafe Group's products/services for 1 to 2 Years.
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Paysafe Group ROI Score by Industry
Paysafe Group's ROI score was rated 3.6 stars by Tech industry customers.
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Paysafe Group Customer Satisfaction (CSAT)
Paysafe Group Customer Satisfaction (CSAT) Score
69 / 100
Paysafe Group has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Paysafe Group Customer Satisfaction
Paysafe Group's Customer Satisfaction score was rated highest by customers who have used Paysafe Group's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Paysafe Group Customer Satisfaction the Highest
Ranked Paysafe Group Customer Satisfaction the Lowest
Paysafe Group Customer Satisfaction Score by Gender
Female customers rated Paysafe Group's Customer Satisfaction score 25 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Paysafe Group.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Paysafe Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Paysafe Group's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Paysafe Group.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Paysafe Group Customer Satisfaction Score by Usage
Paysafe Group's Customer Satisfaction score was rated 100 points by customers who have used Paysafe Group's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Paysafe Group Customer Satisfaction Score by Industry
Paysafe Group's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Paysafe Group Customer Service
2.9/5
Paysafe Group has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Paysafe Group's overall Customer Service score rated by its users and customers.
About Paysafe Group's Customer Service
Address
3rd Floor, Queen Victoria House, Douglas, IM1 2LF Bahamas
Website
www.paysafe.com
Phone Number
7
Quick Insights into Paysafe Group Customer Service
Paysafe Group's Customer Service score was rated highest by customers who have used Paysafe Group's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Paysafe Group Customer Service the Highest
Ranked Paysafe Group Customer Service the Lowest
Paysafe Group Customer Service Score by Gender
Female customers rated Paysafe Group's Customer Service score 1.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Paysafe Group.
Male
3/5
Female
4.8/5
Paysafe Group Customer Service Score by Ethnicity
Paysafe Group's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Paysafe Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Paysafe Group Customer Service Score by Usage
Paysafe Group's Customer Service score was rated 5 stars by customers who have used Paysafe Group's products/services for 1 to 2 Years.
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Paysafe Group Customer Service Score by Industry
Paysafe Group's Customer Service score was rated 3.6 stars by Tech industry customers.
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Paysafe Group as an Employer
Consumer vs. Employees
Paysafe Group scored a 68 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Paysafe Group would recommend the brand to a friend. ENPS measures how likely Paysafe Group employees would recommend working at Paysafe Group to a friend.
Net Promoter Score
68
NPS Score
| 80% | Promoters |
|---|---|
| 8% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 40% | Promoters |
|---|---|
| 4% | Passive |
| 56% | Detractors |
