48
NPS
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PayScale
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About PayScale's Brand
PayScale provides compensation data and services to individuals and employers through its online tools and software.
Brand at a Glance
81%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
PayScale NPS
PayScale's Net Promoter Score (NPS) is a 48 with 68% Promoters, 12% Passives, and 20% Detractors. Net Promoter Score tracks whether PayScale's customers would recommend using the product based on a scale of -100 to 100.
PayScale Overall NPS
| 68% | Promoters |
|---|---|
| 12% | Passives |
| 20% | Detractors |
PayScale NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 53 | Aug 2022 | 53 |
Sep 2022 50 | Sep 2022 | 50 |
Oct 2022 50 | Oct 2022 | 50 |
Dec 2022 49 | Dec 2022 | 49 |
Jan 2023 51 | Jan 2023 | 51 |
Apr 2023 46 | Apr 2023 | 46 |
Jun 2023 48 | Jun 2023 | 48 |
Sep 2023 50 | Sep 2023 | 50 |
Oct 2023 51 | Oct 2023 | 51 |
Dec 2023 50 | Dec 2023 | 50 |
May 2024 51 | May 2024 | 51 |
Jun 2025 49 | Jun 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PayScale NPS by Gender
Male customers rated PayScale's NPS 134 points higher than Female customers.
Male
67
PayScale's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
-67
PayScale's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
PayScale NPS by Ethnicity
PayScale's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
PayScale NPS by Age
PayScale's NPS was rated 0 points by customers ages 51-55 on Comparably.
PayScale NPS by Usage
PayScale's NPS was rated the highest by customers who have used PayScale's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
PayScale Customer Reviews
Out of the 2 PayScale customer reviews 2 were positive and 0 were constructive. PayScale customer reviews reflect that all customers have a favorable experience using the products/services of the company.
PayScale Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of PayScale users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PayScale Customer Loyalty Score by Gender
Female customers rated PayScale's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PayScale.
Male
70%
Yes
Female
100%
Yes
PayScale Customer Loyalty Score by Ethnicity
PayScale's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PayScale.
100
out of 100
Caucasian
PayScale Customer Loyalty Score by Age
PayScale's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PayScale.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
PayScale Product Quality
4.2/5
PayScale has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PayScale's overall Product Quality score rated by its users and customers.
PayScale Product Information
PayScale serves markets in the United States and Canada. PayScale supports Web devices and offers products for small, medium, and large sized businesses.
PayScale’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PayScale's product the highest.
- Website
- http://www.payscale.com
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Talent Management Software
HR Analytics Software
Compensation Management Software
Quick Insights into PayScale Product Quality
PayScale's Product Quality score was rated highest by customers who have used PayScale's products/services for Less than 1 Year, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked PayScale's Product Quality.
Ranked PayScale Product Quality the Highest
Ranked PayScale Product Quality the Lowest
PayScale Product Quality Score by Gender
Male customers rated PayScale's Product Quality score 1.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PayScale.
Male
4.6/5
Female
3/5
PayScale Product Quality Score by Ethnicity
PayScale's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PayScale.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
PayScale Product Quality Score by Age
PayScale's Product Quality score was rated 3.8 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PayScale.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.8 | 51-55 | 3.8 |
PayScale Product Quality Score by Usage
PayScale's Product Quality score was rated the highest by customers who have used PayScale's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PayScale Product Quality Score by Industry
PayScale's Product Quality score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PayScale Pricing
PayScale ROI & Value For Money
4.1/5
PayScale has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock PayScale's overall ROI score rated by its users and customers.
PayScale Pricing Plans
PayScale has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses PayScale?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into PayScale ROI
PayScale's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked PayScale's ROI score.
Ranked PayScale ROI the Highest
Ranked PayScale ROI the Lowest
PayScale ROI Score by Gender
Male customers rated PayScale's ROI score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PayScale.
Male
4.1/5
Female
3/5
PayScale ROI Score by Ethnicity
PayScale's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PayScale.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
PayScale ROI Score by Age
PayScale's ROI score was rated 3.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PayScale.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
PayScale ROI Score by Industry
PayScale's ROI score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PayScale Customer Satisfaction (CSAT)
PayScale Customer Satisfaction (CSAT) Score
65 / 100
PayScale has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
18%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
18%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PayScale Customer Satisfaction
PayScale's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked PayScale's Customer Satisfaction.
Ranked PayScale Customer Satisfaction the Highest
Ranked PayScale Customer Satisfaction the Lowest
PayScale Customer Satisfaction Score by Gender
Male customers rated PayScale's Customer Satisfaction score 66 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PayScale.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
34 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
PayScale Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PayScale's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PayScale.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
PayScale Customer Satisfaction Score by Age
PayScale's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PayScale.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% |
PayScale Customer Service
4.1/5
PayScale has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock PayScale's overall Customer Service score rated by its users and customers.
About PayScale's Customer Service
Address
1000 First Avenue South, Seattle, WA
Website
http://www.payscale.com
Quick Insights into PayScale Customer Service
PayScale's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked PayScale's Customer Service score.
Ranked PayScale Customer Service the Highest
Ranked PayScale Customer Service the Lowest
PayScale Customer Service Score by Gender
Male customers rated PayScale's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PayScale.
Male
4.1/5
Female
3.5/5
PayScale Customer Service Score by Ethnicity
PayScale's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PayScale.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
PayScale Customer Service Score by Age
PayScale's Customer Service score was rated 3.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PayScale.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.6 | 51-55 | 3.6 |
PayScale as an Employer
3.7/5
PayScale has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
PayScale scored a 48 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of PayScale would recommend the brand to a friend. ENPS measures how likely PayScale employees would recommend working at PayScale to a friend.
Net Promoter Score
48
NPS Score
| 68% | Promoters |
|---|---|
| 12% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 37% | Promoters |
|---|---|
| 11% | Passive |
| 52% | Detractors |
