-75
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PaySpan, Inc.
Marketing or Exec? Claim Your Free Account
About PaySpan, Inc. Brand
Payspan is the leading provider of healthcare reimbursement and payment automation.
Brand at a Glance
34%
Customer Loyalty
1.6/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
PaySpan, Inc. NPS
PaySpan, Inc.'s Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether PaySpan, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
PaySpan, Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
PaySpan, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Mar 2023 -66 | Mar 2023 | -66 |
Jun 2023 -75 | Jun 2023 | -75 |
Aug 2023 -80 | Aug 2023 | -80 |
Sep 2023 -66 | Sep 2023 | -66 |
Nov 2023 -71 | Nov 2023 | -71 |
Nov 2024 -75 | Nov 2024 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PaySpan, Inc. Customer Loyalty
34%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
34% of PaySpan, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PaySpan, Inc. Product Quality
1.6/5
PaySpan, Inc. has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock PaySpan, Inc. overall Product Quality score rated by its users and customers.
PaySpan, Inc. Product Information
PaySpan, Inc.’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Website
- http://payspan.com
- Company Size
- 51-200 Employees
Industry
Business and Consumer Services
PaySpan, Inc. Pricing
PaySpan, Inc. ROI & Value For Money
1.9/5
PaySpan, Inc. has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock PaySpan, Inc. overall ROI score rated by its users and customers.
PaySpan, Inc. Customer Satisfaction (CSAT)
PaySpan, Inc. Customer Satisfaction (CSAT) Score
14 / 100
PaySpan, Inc. has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PaySpan, Inc. Customer Service
1.9/5
PaySpan, Inc. has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock PaySpan, Inc. overall Customer Service score rated by its users and customers.
About PaySpan, Inc.'s Customer Service
Address
7751 Belfort Pkwy, Jacksonville, FL 32256
Website
http://payspan.com
Phone Number
904-588-7113
PaySpan, Inc.'s Social Links
PaySpan, Inc. as an Employer
3.7/5
PaySpan, Inc. has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
PaySpan, Inc. scored a -75 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of PaySpan, Inc. would recommend the brand to a friend. ENPS measures how likely PaySpan, Inc. employees would recommend working at PaySpan, Inc. to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
