0
NPS
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Paytronix Systems
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About Paytronix Systems' Brand
Paytronix is the leading provider of Digital Customer Engagement Solutions for restaurants, convenience stores, and retailers who seek to develop lasting relationships with their guests.
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
4/5
Pricing
3.2/5
Customer Service
Paytronix Systems NPS
Paytronix Systems's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Paytronix Systems's customers would recommend using the product based on a scale of -100 to 100.
Paytronix Systems Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Paytronix Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Oct 2022 -25 | Oct 2022 | -25 |
Jun 2023 0 | Jun 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paytronix Systems Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Paytronix Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paytronix Systems Product Quality
3.1/5
Paytronix Systems has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Paytronix Systems' overall Product Quality score rated by its users and customers.
Paytronix Systems Product Information
Paytronix Systems’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.paytronix.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Paytronix Systems Pricing
Paytronix Systems ROI & Value For Money
4/5
Paytronix Systems has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Paytronix Systems' overall ROI score rated by its users and customers.
Paytronix Systems Customer Satisfaction (CSAT)
Paytronix Systems Customer Satisfaction (CSAT) Score
50 / 100
Paytronix Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paytronix Systems Customer Service
3.2/5
Paytronix Systems has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Paytronix Systems' overall Customer Service score rated by its users and customers.
About Paytronix Systems's Customer Service
Address
80 Bridge Street, Newton, MA 02458
Website
https://www.paytronix.com
Phone Number
6176493300
Paytronix Systems's Social Links
Paytronix Systems as an Employer
3.4/5
Paytronix Systems has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Paytronix Systems scored a 0 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Paytronix Systems would recommend the brand to a friend. ENPS measures how likely Paytronix Systems employees would recommend working at Paytronix Systems to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 57% | Promoters |
|---|---|
| 43% | Passive |
| 0% | Detractors |
