23
NPS
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PCA
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About PCA's Brand
Packaging Corporation of America (PCA) -- the fifth largest in the US -- produces 2-plus million tons of containerboard annually, most of which is converted into corrugated boxes.
Brand at a Glance
88%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
PCA NPS
PCA's Net Promoter Score (NPS) is a 23 with 54% Promoters, 15% Passives, and 31% Detractors. Net Promoter Score tracks whether PCA's customers would recommend using the product based on a scale of -100 to 100.
PCA Overall NPS
| 54% | Promoters |
|---|---|
| 15% | Passives |
| 31% | Detractors |
PCA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 29 | Mar 2023 | 29 |
Apr 2023 34 | Apr 2023 | 34 |
Nov 2023 34 | Nov 2023 | 34 |
Dec 2023 27 | Dec 2023 | 27 |
Mar 2024 30 | Mar 2024 | 30 |
May 2024 35 | May 2024 | 35 |
Jul 2024 37 | Jul 2024 | 37 |
Nov 2024 37 | Nov 2024 | 37 |
Dec 2024 30 | Dec 2024 | 30 |
Aug 2025 33 | Aug 2025 | 33 |
Sep 2025 28 | Sep 2025 | 28 |
Nov 2025 22 | Nov 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PCA NPS by Gender
Male customers rated PCA's NPS 24 points higher than Female customers.
Male
49
PCA's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
25
PCA's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
PCA NPS by Ethnicity
PCA's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
PCA NPS by Age
PCA's NPS was rated -34 points by customers ages 51-55 on Comparably.
PCA NPS by Usage
PCA's NPS was rated the highest by customers who have used PCA's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
PCA Customer Reviews
Out of the 2 PCA customer reviews 1 was positive and 1 was constructive. PCA customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
PCA Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of PCA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PCA Customer Loyalty Score by Gender
Female customers rated PCA's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PCA.
Male
70%
Yes
Female
100%
Yes
PCA Customer Loyalty Score by Ethnicity
PCA's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PCA.
100
out of 100
Caucasian
PCA Customer Loyalty Score by Age
PCA's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PCA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
PCA Customer Loyalty Score by Usage
PCA's Customer Loyalty score was rated the highest by customers who have used PCA's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PCA Product Quality
4.1/5
PCA has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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PCA Product Information
PCA’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Real Estate
Tech
Transportation and Warehousing
Quick Insights into PCA Product Quality
PCA's Product Quality score was rated highest by customers who have used PCA's products/services for 2 to 5 Years, and rated lowest by customers who have used PCA's products/services for 1 to 2 Years.
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Ranked PCA Product Quality the Highest
Ranked PCA Product Quality the Lowest
PCA Product Quality Score by Gender
Female customers rated PCA's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PCA.
Male
4.2/5
Female
4.4/5
PCA Product Quality Score by Ethnicity
PCA's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PCA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
PCA Product Quality Score by Age
PCA's Product Quality score was rated 3.3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PCA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.3 | 51-55 | 3.3 |
PCA Product Quality Score by Usage
PCA's Product Quality score was rated the highest by customers who have used PCA's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PCA Pricing
PCA ROI & Value For Money
4.2/5
PCA has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PCA's overall ROI score rated by its users and customers.
Quick Insights into PCA ROI
PCA's ROI score was rated highest by customers who have used PCA's products/services for 2 to 5 Years, and rated lowest by customers who have used PCA's products/services for 1 to 2 Years.
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Ranked PCA ROI the Highest
Ranked PCA ROI the Lowest
PCA ROI Score by Gender
Female customers rated PCA's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PCA.
Male
4.4/5
Female
4.5/5
PCA ROI Score by Ethnicity
PCA's ROI score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PCA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
PCA ROI Score by Age
PCA's ROI score was rated 3.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PCA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
PCA ROI Score by Usage
PCA's ROI score was rated the highest by customers who have used PCA's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PCA Customer Satisfaction (CSAT)
PCA Customer Satisfaction (CSAT) Score
85 / 100
PCA has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
70%
Satisfied
15%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PCA Customer Satisfaction
PCA's Customer Satisfaction score was rated highest by customers who have used PCA's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked PCA's Customer Satisfaction.
Ranked PCA Customer Satisfaction the Highest
Ranked PCA Customer Satisfaction the Lowest
PCA Customer Satisfaction Score by Gender
Female customers rated PCA's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PCA.
83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
PCA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PCA's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PCA.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
PCA Customer Satisfaction Score by Age
PCA's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PCA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% |
PCA Customer Satisfaction Score by Usage
PCA's Customer Satisfaction score was rated 100 points by customers who have used PCA's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PCA Customer Service
4.1/5
PCA has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About PCA's Customer Service
Address
Cambridge, MA
Website
http://www.packagingcorp.com/
Quick Insights into PCA Customer Service
PCA's Customer Service score was rated highest by Caucasian customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked PCA's Customer Service score.
Ranked PCA Customer Service the Highest
Ranked PCA Customer Service the Lowest
PCA Customer Service Score by Gender
Male customers rated PCA's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PCA.
Male
4.5/5
Female
4.2/5
PCA Customer Service Score by Ethnicity
PCA's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PCA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
PCA Customer Service Score by Age
PCA's Customer Service score was rated 3.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PCA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.6 | 51-55 | 3.6 |
PCA Customer Service Score by Usage
PCA's Customer Service score was rated the highest by customers who have used PCA's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PCA as an Employer
3.7/5
PCA has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
PCA scored a 23 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of PCA would recommend the brand to a friend. ENPS measures how likely PCA employees would recommend working at PCA to a friend.
Net Promoter Score
23
NPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 40% | Promoters |
|---|---|
| 24% | Passive |
| 36% | Detractors |
