0
NPS
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PCCW Global
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About PCCW Global's Brand
PCCW Global, international branch of HKT, serves the voice and data needs of multinational enterprises and teleco service providers
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
PCCW Global NPS
PCCW Global's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether PCCW Global's customers would recommend using the product based on a scale of -100 to 100.
PCCW Global Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
PCCW Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Aug 2022 -50 | Aug 2022 | -50 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PCCW Global Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of PCCW Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PCCW Global Product Quality
3.2/5
PCCW Global has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PCCW Global's overall Product Quality score rated by its users and customers.
PCCW Global Product Information
PCCW Global’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.pccwglobal.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Hardware and Devices
PCCW Global Pricing
PCCW Global ROI & Value For Money
3.2/5
PCCW Global has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PCCW Global's overall ROI score rated by its users and customers.
PCCW Global Customer Satisfaction (CSAT)
PCCW Global Customer Satisfaction (CSAT) Score
50 / 100
PCCW Global has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PCCW Global Customer Service
2.7/5
PCCW Global has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PCCW Global's overall Customer Service score rated by its users and customers.
About PCCW Global's Customer Service
Address
450 Spring Park Place, Suite 100, Herndon, VA
Website
http://www.pccwglobal.com/
Phone Number
1(703) 621-1600
PCCW Global as an Employer
3.5/5
PCCW Global has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PCCW Global scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of PCCW Global would recommend the brand to a friend. ENPS measures how likely PCCW Global employees would recommend working at PCCW Global to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
