0
NPS
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Brand Page
PCI
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About PCI's Brand
Marketing / Creative Production Agency
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
4.2/5
Customer Service
PCI NPS
PCI's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether PCI's customers would recommend using the product based on a scale of -100 to 100.
PCI Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
PCI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Mar 2023 0 | Mar 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PCI Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PCI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PCI Product Quality
3.7/5
PCI has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PCI's overall Product Quality score rated by its users and customers.
PCI Product Information
PCI’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.pcicom.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Media
Small Business Services
Sports & Entertainment
PCI Pricing
PCI ROI & Value For Money
4.5/5
PCI has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PCI's overall ROI score rated by its users and customers.
PCI Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PCI Customer Service
4.2/5
PCI has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PCI's overall Customer Service score rated by its users and customers.
About PCI's Customer Service
Address
3015 Colvin Street, Alexandria, VA
Website
http://www.pcicom.com
Phone Number
7038231694
PCI as an Employer
3.0/5
PCI has a 3.0/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
PCI scored a 0 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of PCI would recommend the brand to a friend. ENPS measures how likely PCI employees would recommend working at PCI to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
