-25
NPS
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PCS Wireless
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About PCS Wireless' Brand
PCS Wireless, Inc. is one of the largest mobile phone distributors in North America.
Brand at a Glance
62%
Customer Loyalty
2/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
PCS Wireless NPS
PCS Wireless's Net Promoter Score (NPS) is a -25 with 33% Promoters, 9% Passives, and 58% Detractors. Net Promoter Score tracks whether PCS Wireless's customers would recommend using the product based on a scale of -100 to 100.
PCS Wireless Overall NPS
| 33% | Promoters |
|---|---|
| 9% | Passives |
| 58% | Detractors |
PCS Wireless NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 50 | Sep 2022 | 50 |
Nov 2022 0 | Nov 2022 | 0 |
May 2023 -15 | May 2023 | -15 |
Aug 2023 0 | Aug 2023 | 0 |
Nov 2023 -11 | Nov 2023 | -11 |
Feb 2024 -20 | Feb 2024 | -20 |
May 2024 -27 | May 2024 | -27 |
Oct 2024 -25 | Oct 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PCS Wireless Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of PCS Wireless users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PCS Wireless Product Quality
2/5
PCS Wireless has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock PCS Wireless' overall Product Quality score rated by its users and customers.
PCS Wireless Product Information
PCS Wireless’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.pcsww.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Business Services
Hardware and Devices
Mobile App
Travel
PCS Wireless Pricing
PCS Wireless ROI & Value For Money
2.4/5
PCS Wireless has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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PCS Wireless Customer Satisfaction (CSAT)
PCS Wireless Customer Satisfaction (CSAT) Score
22 / 100
PCS Wireless has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PCS Wireless Customer Service
2.3/5
PCS Wireless has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About PCS Wireless's Customer Service
Address
Florham Park, NJ
Website
http://www.pcsww.com/
Phone Number
973-805-7400
PCS Wireless as an Employer
3.3/5
PCS Wireless has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
PCS Wireless scored a -25 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of PCS Wireless would recommend the brand to a friend. ENPS measures how likely PCS Wireless employees would recommend working at PCS Wireless to a friend.
Net Promoter Score
-25
NPS Score
| 33% | Promoters |
|---|---|
| 9% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
