-34
NPS
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PDC Brands
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About PDC Brands' Brand
PDC Brands offers fragrances, body lotions, body washes, and beauty products under the brand name Body Fantasies for men and women.
Brand at a Glance
65%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
PDC Brands NPS
PDC Brands's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether PDC Brands's customers would recommend using the product based on a scale of -100 to 100.
PDC Brands Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
PDC Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Dec 2023 -60 | Dec 2023 | -60 |
May 2024 -33 | May 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PDC Brands Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of PDC Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PDC Brands Product Quality
2.7/5
PDC Brands has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PDC Brands' overall Product Quality score rated by its users and customers.
PDC Brands Product Information
PDC Brands’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://pdcbrandsusa.com/
- Company Size
- 51-200 Employees
PDC Brands Pricing
PDC Brands ROI & Value For Money
2.6/5
PDC Brands has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock PDC Brands' overall ROI score rated by its users and customers.
PDC Brands Customer Satisfaction (CSAT)
PDC Brands Customer Satisfaction (CSAT) Score
75 / 100
PDC Brands has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PDC Brands Customer Service
2.4/5
PDC Brands has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock PDC Brands' overall Customer Service score rated by its users and customers.
About PDC Brands's Customer Service
Address
HIGH RIDGE PARK BUILDING 6,, FLOOR C2, Stamford, CT
Website
http://pdcbrandsusa.com/
PDC Brands as an Employer
2.4/5
PDC Brands has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
PDC Brands scored a -34 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of PDC Brands would recommend the brand to a friend. ENPS measures how likely PDC Brands employees would recommend working at PDC Brands to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
