19
NPS
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Peabody Energy
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About Peabody Energy's Brand
Peabody Energy (NYSE: BTU) is the world's largest private-sector coal company, with 2009 sales of 244 million tons and $6 billion in
Brand at a Glance
77%
Customer Loyalty
3.1/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Peabody Energy NPS
Peabody Energy's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Peabody Energy's customers would recommend using the product based on a scale of -100 to 100.
Peabody Energy Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Peabody Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 17 | Oct 2023 | 17 |
Mar 2024 13 | Mar 2024 | 13 |
Apr 2024 22 | Apr 2024 | 22 |
Sep 2024 10 | Sep 2024 | 10 |
Nov 2025 18 | Nov 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Peabody Energy Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Peabody Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Peabody Energy Product Quality
3.1/5
Peabody Energy has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Peabody Energy's overall Product Quality score rated by its users and customers.
Peabody Energy Product Information
Peabody Energy’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.peabodyenergy.com
- Company Size
- 5,001-10,000 Employees
Industry
Energy
Manufacturing
Peabody Energy Pricing
Peabody Energy ROI & Value For Money
3.5/5
Peabody Energy has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Peabody Energy Customer Satisfaction (CSAT)
Peabody Energy Customer Satisfaction (CSAT) Score
67 / 100
Peabody Energy has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Peabody Energy Customer Service
3.6/5
Peabody Energy has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Peabody Energy's Customer Service
Address
Saint Louis, MO
Website
http://www.peabodyenergy.com
Phone Number
314-342-3400
Peabody Energy as an Employer
2.6/5
Peabody Energy has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Peabody Energy scored a 19 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Peabody Energy would recommend the brand to a friend. ENPS measures how likely Peabody Energy employees would recommend working at Peabody Energy to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
