34
NPS
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PEAK6 Investments
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About PEAK6 Investments' Brand
Peak6 Investments operates as an investment management firm.
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
PEAK6 Investments NPS
PEAK6 Investments's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether PEAK6 Investments's customers would recommend using the product based on a scale of -100 to 100.
PEAK6 Investments Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
PEAK6 Investments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Mar 2024 33 | Mar 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PEAK6 Investments Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of PEAK6 Investments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PEAK6 Investments Product Quality
5/5
PEAK6 Investments has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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PEAK6 Investments Product Information
PEAK6 Investments’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.peak6.com
- Company Size
- 201-500 Employees
Industry
Tech
PEAK6 Investments Pricing
PEAK6 Investments ROI & Value For Money
4.7/5
PEAK6 Investments has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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PEAK6 Investments Customer Satisfaction (CSAT)
PEAK6 Investments Customer Satisfaction (CSAT) Score
100 / 100
PEAK6 Investments has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PEAK6 Investments Customer Service
4.7/5
PEAK6 Investments has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About PEAK6 Investments's Customer Service
Address
141 W. Jackson Blvd., Suite 500, Chicago, IL
Website
http://www.peak6.com
Phone Number
(312) 362-2401
PEAK6 Investments as an Employer
Consumer vs. Employees
PEAK6 Investments scored a 34 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of PEAK6 Investments would recommend the brand to a friend. ENPS measures how likely PEAK6 Investments employees would recommend working at PEAK6 Investments to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 15% | Promoters |
|---|---|
| 16% | Passive |
| 69% | Detractors |
