0
NPS
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Peaksware
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About Peaksware's Brand
We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.8/5
Customer Service
Peaksware NPS
Peaksware's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Peaksware's customers would recommend using the product based on a scale of -100 to 100.
Peaksware Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Peaksware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Peaksware Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Peaksware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Peaksware Product Quality
3.7/5
Peaksware has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Peaksware's overall Product Quality score rated by its users and customers.
Peaksware Product Information
Peaksware’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.peaksware.com/
- Company Size
- 201-500 Employees
Industry
Tech
Peaksware Pricing
Peaksware ROI & Value For Money
3.2/5
Peaksware has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Peaksware Customer Satisfaction (CSAT)
Peaksware Customer Satisfaction (CSAT) Score
100 / 100
Peaksware has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Peaksware Customer Service
3.8/5
Peaksware has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Peaksware's Customer Service
Address
285 Century Pl, Louisville, CO 80027
Website
https://www.peaksware.com/
Peaksware's Social Links
Peaksware as an Employer
3.3/5
Peaksware has a 3.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Peaksware scored a 0 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Peaksware would recommend the brand to a friend. ENPS measures how likely Peaksware employees would recommend working at Peaksware to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
