-35
NPS
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Peanut Labs
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About Peanut Labs' Brand
Peanut Labs is an innovator in online market research, monetization and advertising.
Brand at a Glance
77%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Peanut Labs NPS
Peanut Labs's Net Promoter Score (NPS) is a -35 with 29% Promoters, 7% Passives, and 64% Detractors. Net Promoter Score tracks whether Peanut Labs's customers would recommend using the product based on a scale of -100 to 100.
Peanut Labs Overall NPS
| 29% | Promoters |
|---|---|
| 7% | Passives |
| 64% | Detractors |
Peanut Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jul 2020 -100 | Jul 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Apr 2021 -60 | Apr 2021 | -60 |
Jun 2021 -67 | Jun 2021 | -67 |
Nov 2021 -71 | Nov 2021 | -71 |
Dec 2021 -50 | Dec 2021 | -50 |
Apr 2022 -20 | Apr 2022 | -20 |
Jun 2022 -27 | Jun 2022 | -27 |
Jan 2023 -39 | Jan 2023 | -39 |
Jun 2023 -36 | Jun 2023 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Peanut Labs Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Peanut Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Peanut Labs Product Quality
2.3/5
Peanut Labs has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Peanut Labs Product Information
Peanut Labs’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.peanutlabs.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Business Services
Peanut Labs Pricing
Peanut Labs ROI & Value For Money
2.3/5
Peanut Labs has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Peanut Labs Customer Satisfaction (CSAT)
Peanut Labs Customer Satisfaction (CSAT) Score
50 / 100
Peanut Labs has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Peanut Labs Customer Service
2.2/5
Peanut Labs has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Peanut Labs's Customer Service
Address
180 Montgomery Street, Suite 1700, San Francisco, CA
Website
http://www.peanutlabs.com
Phone Number
(415) 659-8266
Quick Insights into Peanut Labs Customer Service
Peanut Labs's Customer Service score was rated highest by Male customers.
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Ranked Peanut Labs Customer Service the Highest
Peanut Labs Customer Service Score by Gender
Peanut Labs's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Peanut Labs as an Employer
2.5/5
Peanut Labs has a 2.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Peanut Labs scored a -35 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Peanut Labs would recommend the brand to a friend. ENPS measures how likely Peanut Labs employees would recommend working at Peanut Labs to a friend.
Net Promoter Score
-35
NPS Score
| 29% | Promoters |
|---|---|
| 7% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
