26
NPS
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Pearce Services
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About Pearce Services' Brand
Pearce Services is the nation’s leading service and engineering provider for critical telecom and network infrastructure, renewable energy maintenance (utility wind and solar), EV charging stations, and large-scale energy storage systems. With over 2,500 team members, operating out of 24 offices throughout the country and servicing over 50,000 unique locations nationwide, Pearce provides a comprehensive service experience to our customers by offering a wide range of telecom and renewable energy solutions and expertise.
Brand at a Glance
87%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Pearce Services NPS
Pearce Services's Net Promoter Score (NPS) is a 26 with 55% Promoters, 16% Passives, and 29% Detractors. Net Promoter Score tracks whether Pearce Services's customers would recommend using the product based on a scale of -100 to 100.
Pearce Services Overall NPS
| 55% | Promoters |
|---|---|
| 16% | Passives |
| 29% | Detractors |
Pearce Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 38 | Oct 2022 | 38 |
Nov 2022 29 | Nov 2022 | 29 |
Jan 2025 26 | Jan 2025 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pearce Services NPS by Gender
Pearce Services's NPS was rated 11 by Male customers on Comparably.
Male
11
Pearce Services's NPS was rated 11 by Male customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Female
N/A
Pearce Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Pearce Services NPS by Ethnicity
Pearce Services's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Other 0 | Other | 0 |
Pearce Services NPS by Usage
Pearce Services's NPS was rated 25 points by customers who have used Pearce Services's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
Pearce Services Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Pearce Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pearce Services Customer Loyalty Score by Gender
Pearce Services's Customer Loyalty score was rated 89 by Male customers on Comparably.
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Male
89%
Yes
Female
N/A
Yes
Pearce Services Customer Loyalty Score by Ethnicity
Pearce Services's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pearce Services.
78
out of 100
Caucasian
100
out of 100
Other
Pearce Services Customer Loyalty Score by Usage
Pearce Services's Customer Loyalty score was rated 100% by customers who have used Pearce Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pearce Services Customer Loyalty Score by Industry
Pearce Services's Customer Loyalty score was rated 82% by Telecommunications industry customers.
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Pearce Services Product Quality
3.9/5
Pearce Services has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Pearce Services Product Information
Pearce Services’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Pearce Services's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Renewables and Environment
Quick Insights into Pearce Services Product Quality
Pearce Services's Product Quality score was rated highest by customers who have used Pearce Services's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Pearce Services Product Quality the Highest
Ranked Pearce Services Product Quality the Lowest
Pearce Services Product Quality Score by Gender
Pearce Services's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Pearce Services Product Quality Score by Ethnicity
Pearce Services's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pearce Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 3.2 | Other | 3.2 |
Pearce Services Product Quality Score by Usage
Pearce Services's Product Quality score was rated 4.4 stars by customers who have used Pearce Services's products/services for Less than 1 Year.
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Pearce Services Product Quality Score by Industry
Pearce Services's Product Quality score was rated 3.6 stars by Telecommunications industry customers.
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Pearce Services Pricing
Pearce Services ROI & Value For Money
4.2/5
Pearce Services has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Pearce Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry.
Quick Insights into Pearce Services ROI
Pearce Services's ROI score was rated highest by customers who have used Pearce Services's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
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Ranked Pearce Services ROI the Highest
Ranked Pearce Services ROI the Lowest
Pearce Services ROI Score by Gender
Pearce Services's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Pearce Services ROI Score by Ethnicity
Pearce Services's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pearce Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Other 4.5 | Other | 4.5 |
Pearce Services ROI Score by Usage
Pearce Services's ROI score was rated 4.7 stars by customers who have used Pearce Services's products/services for Less than 1 Year.
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Pearce Services ROI Score by Industry
Pearce Services's ROI score was rated 4 stars by Telecommunications industry customers.
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Pearce Services Customer Satisfaction (CSAT)
Pearce Services Customer Satisfaction (CSAT) Score
74 / 100
Pearce Services has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
26%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pearce Services Customer Satisfaction
Pearce Services's Customer Satisfaction score was rated highest by customers from the Telecommunications industry, and rated lowest by Other customers.
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Ranked Pearce Services Customer Satisfaction the Highest
Ranked Pearce Services Customer Satisfaction the Lowest
Pearce Services Customer Satisfaction Score by Gender
Pearce Services's Customer Satisfaction score was rated 76 by Male customers on Comparably.
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76 / 100
MaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
Pearce Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pearce Services' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Pearce Services' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pearce Services.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Pearce Services Customer Satisfaction Score by Usage
Pearce Services's Customer Satisfaction score was rated 75 points by customers who have used Pearce Services's products/services for Less than 1 Year.
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Pearce Services Customer Satisfaction Score by Industry
Pearce Services's Customer Satisfaction score was rated 100 points by Telecommunications industry customers.
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"title": "Pearce Services Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Telecommunications",
"groupId": 564,
"score": 100,
"stars": 0,
"csatScore": 100,
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}Pearce Services Customer Service
4/5
Pearce Services has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Pearce Services's Customer Service
Address
1222 Vine Street, Paso Robles, CA 93446
Website
https://www.pearce-services.com
Phone Number
8054672528
Pearce Services's Social Links
Quick Insights into Pearce Services Customer Service
Pearce Services's Customer Service score was rated highest by customers who have used Pearce Services's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Pearce Services' Customer Service score.
Ranked Pearce Services Customer Service the Highest
Ranked Pearce Services Customer Service the Lowest
Pearce Services Customer Service Score by Gender
Pearce Services's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pearce Services.
Male
3.9/5
Female
N/A
Pearce Services Customer Service Score by Ethnicity
Pearce Services's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pearce Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Other 4 | Other | 4 |
Pearce Services Customer Service Score by Usage
Pearce Services's Customer Service score was rated 4.6 stars by customers who have used Pearce Services's products/services for Less than 1 Year.
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Pearce Services Customer Service Score by Industry
Pearce Services's Customer Service score was rated 3.9 stars by Telecommunications industry customers.
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Pearce Services as an Employer
4.6/5
Pearce Services has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pearce Services scored a 26 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Pearce Services would recommend the brand to a friend. ENPS measures how likely Pearce Services employees would recommend working at Pearce Services to a friend.
Net Promoter Score
26
NPS Score
| 55% | Promoters |
|---|---|
| 16% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 59% | Promoters |
|---|---|
| 32% | Passive |
| 9% | Detractors |
